Patient Access Representative I

RWJBarnabas Health; Somerville (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in New Jersey is seeking a Patient Access Representative I to deliver exceptional customer service and ensure accurate patient data collection. This full-time role involves greeting patients, managing financial information, and collaborating with various departments. The ideal candidate will have a high school diploma and customer service experience, with preferred knowledge in patient access and billing regulations. Join a team committed to community health and rewarding career opportunities.

Benefits

Paid Time Off (PTO)

Medical, Prescription, Dental, and Vision Insurance

Retirement Plans

Disability and Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits

Partner Discounts

Qualifications

• Customer service experience required.
• Knowledge of registration processes preferred.

Responsibilities

• Provide excellent customer service to patients and staff.
• Interview patients to gather demographic and financial information.
• Verify insurance coverage and complete financial clearance activities.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Job Overview:

The Patient Access Representative I plays a vital role in our healthcare system by providing excellent customer service, ensuring timely patient throughput, and accurately capturing all necessary data. The role involves greeting patients in a friendly manner, treating all customers with respect, and ensuring accurate collection and documentation of demographic and insurance information using available technology.

Qualifications:

Required:

• High School Diploma
• Customer Service Experience

Preferred:

• Patient Access Experience
• Knowledge of registration processes, billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements:

• Day shift, 10:30am-7:00pm
• Monday through Friday
• One Saturday per month, 7:30am-1:00pm
• Full-Time, 40 hours/week

Essential Functions:

• Provide excellent customer service to patients and staff
• Interview patients and responsible parties to gather demographic and financial information
• Accurately document demographic and insurance information
• Verify insurance coverage and complete financial clearance activities
• Meet department goals for accuracy, collections, and productivity
• Ensure all forms are completed, explained, and signed
• Inform patients of financial responsibilities and process payments
• Support cashier functions as needed
• Complete Medicare questionnaires for eligible patients
• Review work queues daily for accuracy and updates
• Manage patient bed assignments and maintain bed board accuracy
• Demonstrate proficiency in pre-admission, registration, and financial clearance
• Verify demographic information to prevent duplicate records
• Follow policies on Advance Directives and Patient Rights
• Provide regulatory documents and obtain signatures
• Maintain department productivity and seek additional duties when possible
• Prioritize customer needs and monitor service quality
• Proactively resolve issues and escalate when necessary
• Foster a positive, team-oriented work environment
• Collaborate with nursing and ancillary departments
• Participate in training and develop training tools
• Perform other duties as assigned
• Utilize AIDET communication principles:
• Acknowledge patients, smile, make eye contact, call by name
• Introduce yourself and explain your role
• Duration: inform patients how long activities will take
• Explain procedures to put patients at ease
• Thank patients and express appreciation

Other Duties:

This description is not exhaustive; duties may change at any time without notice.

Benefits and Perks:

Our comprehensive Total Rewards package includes:

• Paid Time Off (PTO)
• Medical, Prescription, Dental, and Vision Insurance
• Retirement Plans
• Disability and Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits
• Partner Discounts

Why Choose RWJBarnabas Health?

We are committed to high-quality, patient-centered care, education, and research, aiming to improve community health and provide rewarding career opportunities. We value diversity, innovation, and community impact.

Equal Opportunity Employer