Centralized Access Rep I, Full-Time Days, Children's Specialized Hospital

RWJBarnabas Health; Somerville (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Centralized Access Representative to support patient scheduling and access. This role involves interacting with patients and providers, ensuring accurate data collection, and maintaining high customer service standards. The successful candidate will demonstrate strong communication skills and a proactive approach to patient advocacy. Join a team dedicated to improving community health and delivering quality care.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Discounts Through Partners

Qualifications

• 1+ years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required.

Responsibilities

• Perform scheduling, preregistration, insurance verification, and patient payment collection.
• Answer phones efficiently, providing timely access to the organization.
• Ensure accuracy in demographic, financial, and clinical data.

Skills

Call Center experience

Customer service experience

Education

High School Diploma or GED

Job description

Centralized Access Rep I, Full-Time Days, Children's Specialized Hospital

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Centralized Access Rep I, Full-Time Days, Children's Specialized Hospital

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Req #: 0000186707

Category: Miscellaneous

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: Centralized Scheduling

Location:

RWJ - Somerset, 110 REHILL AVE, SOMERVILLE, NJ 08876

Job Summary

The Central Access Representative position plays a key role in the health system, interacting with patients, providers, payers and counterparts involved in each patient's care.

Essential Functions

• Perform scheduling, preregistration, insurance and benefits verification, patient payment collection and all other centralized scheduling duties in compliance with customer service standards
• The centralized scheduler routinely schedules outpatient testing for all patients where services occur as a scheduled appointment/reoccurring visit
• Answering phones efficiently, providing timely and courteous access to the organization.
• Meet productivity, quality requirements and service goals as outlined in the performance expectations
• Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service
• Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
• Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
• Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.
• Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.
• Maintains authorizations and re-authorizations, notifies clinical departments of authorization status and the need for re-authorization when necessary.
• Ability to be proactive, demonstrate strong negotiation skills/patient advocacy when interacting with all managed care organizations.
• Possesses significant knowledge of all types of in-network and out-of-network health insurance, managed care companies, benefits and policies for commercial, Medicare and Medicaid populations
  
  

Job Requirements

• Call Center experience
• Customer service experience.
• High School Diploma or GED equivalent required within one (1) year of hire.
• 1+ years of relevant experience in patient access preferred.
• Successful completion of all training and orientation programs required
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notice.

Additional Information

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
  
  

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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