Patient Access Representative I

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 36,000 - 45,000; Full time

Job summary

Arkansas Children's Hospital in Little Rock, AR, is seeking an Access Primary Care Clinic team member to greet patients and manage scheduling and registration for outpatient clinics.

You will collect demographic and insurance information, verify coverage, and assist with co-payment collection, MyChart activation, and referrals as needed. The role requires strong customer service and accuracy to ensure a positive patient experience.

Qualifications

• Schedules all patient appointments and ensures referrals are obtained.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection and insurance verification.
• Works across multiple centers as needed to optimize clinic flow.

Responsibilities

• Collaborates with clinical partners to optimize patient communication and care continuity.
• Encounters patients professionally, ensuring accuracy of demographic and insurance data.
• Supports discharge scheduling and follow-up appointments and tests.

Skills

Scheduling

Registration

Patient interaction

Insurance verification

Co-payment collection

MyChart activation

Education

High school diploma or GED

Tools

MyChart

Registration software

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the \"Find Jobs\" report.Work Shift:Please see job description for details.Time Type:Full timeDepartment:CC017116 Access Primary Care ClinicSummary:Salary:Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.Additional Information:Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.Required Education:No education requirementsRecommended Education:High school diploma or GED or equivalentRequired Work Experience:Entry Level - Experience not Required.Recommended Work Experience:Required Certifications:Recommended Certifications:Description1. Schedules all patient appointments and ensures referrals are obtained.2. Meets or exceeds expected productivity and accuracy standards.3. Greets and engages patients, families and visitors in order to provide a positive first impression.4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.