Patient Access Representative

Arkansas Children’s Hospital; Oak Grove (AR); On-site; USD 23,000 - 29,000; Full time

Job summary

Arkansas Children's Hospital is seeking staff for outpatient clinics to manage scheduling, registration and first impressions. This full-time role handles demographic and insurance data, co-payment collection and MyChart activation, while coordinating referrals and follow-up appointments across clinic centers.

We value accuracy, patient-centered service and collaboration with clinical teams. Experience is not required; a high school diploma is recommended, with opportunities for growth in a

Qualifications

• Entry level position with no education requirements.
• Experience in a clinical or front desk setting is a plus.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Engages in activities to enhance the patient experience, including patient satisfaction surveys.

Skills

Customer service

Scheduling

Registration

Education

High school diploma or GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the \"Find Jobs\" report.Work Shift:Please see job description for details.Time Type:Full timeDepartment:CC095906 ACNW Harvey ClinicSummary:Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.Salary:Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.Additional Information:Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.Required Education:No education requirementsRecommended Education:High school diploma or GED or equivalentRequired Work Experience:Entry Level - Experience not Required.Recommended Work Experience:Required Certifications:Recommended Certifications:Description1. Schedules all patient appointments and ensures referrals are obtained.2. Meets or exceeds expected productivity and accuracy standards.3. Greets and engages patients, families and visitors in order to provide a positive first impression.4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.