Patient Access Representative

Arkansas Children's; Springdale (AR); On-site; USD 49,285,000 - 61,606,000; Full time

Job summary

Arkansas Children’s is seeking a full-time outpatient clinic front desk associate at ACNW Harvey Clinic. Responsible for first impressions, scheduling and registration, including demographic and insurance information. Fluency not required; no education prerequisites; HS diploma recommended.

This role emphasizes accurate data entry, patient greeting, and coordination of follow-up appointments. Most hires start at $17.20–$21.50 per hour, with pay depending on experience and qualifications.

Qualifications

• Scheduling patient appointments and processing referrals.
• Registration and discharge activities including copay collection and insurance verification.
• Greets patients and families to provide a positive first impression.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Discharges scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (floating).
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Engages in activities to enhance patient experience, including patient satisfaction surveys.

Skills

Scheduling

Registration

Patient interaction

Insurance verification

Education

No education requirements

Tools

MyChart

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift

Please See Job Description For Details.

Time Type

Full time

Department

CC095906 ACNW Harvey Clinic

Summary

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Salary

Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.

Additional Information

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education

No education requirements

Recommended Education

High school diploma or GED or equivalent

Required Work Experience

Entry Level - Experience Not Required.

Description

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.