Patient Access Representative I - FT Nights

Sentara Healthcare Inc; Harrisonburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to join their team. In this vital role, you will manage the patient registration process, ensuring accuracy and compliance while providing exceptional service to patients and families. Your responsibilities will include verifying patient identities, handling sensitive documents, and facilitating smooth patient experiences. This position offers extensive training for entry-level candidates and opportunities for career advancement. If you are passionate about healthcare and customer service, this role is a perfect fit for you.

Qualifications

• High School Diploma or equivalent required; higher education considered with experience.
• 2 years of customer service or data entry experience required.

Responsibilities

• Responsible for patient registration, verifying identity and insurance information.
• Collect co-payments and ensure patients arrive at the right service area.

Skills

Customer Service

Data Entry

Interpersonal skills

Computer keyboarding skills

Knowledge of medical terminology

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree

Job description

Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative - Full Time Day schedule.

The Patient Access Rep is responsible for all aspects of the patient registration process, including:

1. Verifying the patient identity and selecting the correct patient record.
2. Reviewing schedules and physician orders to register the patient for the appropriate service.
3. Scanning important documents such as insurance cards, ID's, Living Wills, and POAs.
4. Verifying and entering the patient's demographic and insurance information in the electronic health record.
5. Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards.
6. Explaining and collecting co-payments, deposits, and outstanding balances, and performing transactions securely.
7. Greeting patients and families, answering questions, and ensuring the patients arrive to the appropriate service area at the right time.
8. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements.

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills.
• Proper grammar, spelling and punctuation.

Extensive training provided for entry-level candidates and opportunities for advancement provided.