Patient Access Representative I

Cleveland Clinic; Cleveland (OH); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Cleveland Clinic Fairview Hospital in Cleveland, OH is seeking a Patient Access Representative for the Emergency Department to welcome patients, collect demographics, verify insurance, and handle co-payments. The role offers exposure to Epic and cross-training across front desk, admitting, ED, and cash register.

This position supports our Magnet Hospital culture, includes tuition reimbursement for advancement, and requires night shifts 7:00 p.m.–3:30 a.m.

Formación

• High school diploma or GED plus 2 years in a customer-facing role, or an Associate/Bachelor's degree with related experience.
• Knowledge of medical terminology or completion of course within one year.
• Basic PC software knowledge and ability to use multiple data systems.
• Ability to work confidently in an emergency department setting.

Responsabilidades

• Perform registration and collect demographics, insurance, and financial information.
• Crosstrain to staff all patient access areas (front desk, ED, admitting, cash register).
• Serve as a Super User and train new caregivers.

Conocimientos

Customer service

Medical terminology

Basic PC skills

Epic

Educación

High school diploma or GED

Associate's Degree

Bachelor's Degree

Herramientas

Epic

Descripción del empleo

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. You can also take advantage of the tuition reimbursement to obtain your Master's Degree.

A caregiver in this position works nights 7:00 p.m. - 3:30 a.m. with every other weekend and holiday rotation requirements. You must work 3 holidays per year.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare, billing and coding

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).