Patient Access Representative (HYBRID)

Aveanna Healthcare; Indianapolis (IN); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Equipment Provided

Full Benefits Package (Medical, Dental

Vision, 401k, PTO

Paid Holidays + Bonus Days Off

Structured onboarding and training

Opportunities for internal growth

Competitive hourly pay starting at $18

Job summary

Aveanna Healthcare is seeking a Patient Access Representative in Indiana for a remote/onsite hybrid role. You will request prescriptions and authorizations, coordinate with medical offices and payers, and verify patient eligibility while maintaining HIPAA-compliant records.

The position requires healthcare admin experience and strong follow-up skills. Benefits include full medical coverage, 401k, PTO, and ongoing training. Onsite support duties are involved to assist branch operations.

Qualifications

• High school diploma or GED; Associate’s degree preferred.
• 2+ years of healthcare administrative or insurance-related experience.
• Insurance authorization or precertification experience preferred.
• Home health, DME, or enteral experience a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Request and obtain prescriptions and authorizations from medical offices and insurance companies.
• Follow up with providers and payers to ensure timely receipt of documentation.
• Resolve questions related to CMN and participating provider requirements.
• Re-verify patient eligibility for ongoing services.
• Maintain accurate, compliant documentation in HIPAA and regulatory standards.
• Communicate with patients, provider offices, and internal teams to resolve access-related issues.
• Support branch operations including maintaining an organized office environment, safety checks, and inventory management.

Skills

Insurance authorizations

Pre-certifications

Attention to detail

Communication skills

Remote work capability

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

• Applicants must be current residents of Indiana and able to work onsite as required for this hybrid position. *

Overview

Start Date: 11/16/26

Pay: $18.00 - $20.00/HR

Schedule: Monday - Friday/ 8-5am EDT

• Applicants must be current residents of Indiana and able to work onsite as required for this hybrid position. *

As a Patient Access Representative, you are responsible for proactively requesting and obtaining prescriptions and insurance authorizations for an assigned portfolio of patients. You will work closely with medical offices, insurance payers, and internal teams to ensure required documentation is accurate, complete, and received in a timely manner to support uninterrupted patient services. This is a remote, detail-driven role requiring strong follow-up skills, healthcare administrative experience, and a sense of urgency.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour depending on experience

What You'll Do

• Request and obtain prescriptions and authorizations from medical offices and insurance companies
• Follow up with providers and payers to ensure timely receipt of required documentation
• Resolve questions related to Certificates of Medical Necessity (CMN) and participating provider requirements
• Re-verify patient eligibility for ongoing services
• Maintain accurate, compliant documentation in accordance with HIPAA and regulatory standards
• Communicate with patients, provider offices, and internal teams to resolve access-related issues

The Right Fit Is

• Experience with insurance authorizations, pre-certifications, or prescription follow-up
• Strong attention to detail and sense of urgency
• Comfortable managing multiple patient accounts and deadlines
• Effective written and verbal communication skills
• Able to work independently in a remote environment

Onsite Operational Support

In addition to primary job duties, this role supports branch operations and compliance by:

• Maintaining an organized office environment
• Monitoring enteral formula storage temperatures per safety standards
• Conducting routine safety checks (including fire extinguisher inspections)
• Managing inventory of supplies and equipment
• Maintaining clean and dirty equipment areas per health protocols
• Assisting customers, vendors, and surveyors during visits

Position Qualifications

• High school diploma or GED required; Associate’s degree preferred
• 2+ years of healthcare administrative, medical office, or insurance-related experience
• Insurance authorization or precertification experience preferred
• Home health, DME, or enteral experience a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel)

Equal Employment Opportunity and Aff…