Patient Access Representative - Hospital (Part Time)

UnityPoint Health; Cedar Rapids (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental insurance

Health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Cedar Rapids, IA is seeking a Patient Access Representative NE to facilitate patient admission, registration, insurance verification and scheduling. The role supports patient inquiries, wayfinding and related administrative tasks while ensuring compliance with financial and insurance procedures.

The position emphasizes accuracy, efficiency and compassionate patient service within UnityPoint Health's commitment to belonging and exceptional employment experience.

Qualifications

• High School Diploma or equivalent is required.
• Two years of customer service or healthcare-related experience preferred.

Responsibilities

• Accurately and thoroughly collect, analyze and record demographic, insurance/financial and clinical data in the computer system, ensuring all documentation is on file.
• Maintain knowledge of insurance verification and understanding of insurance plans.
• Answer telephone calls promptly and accurately, take messages and direct calls professionally.
• Educate patients on financial obligations through POS and estimates.
• Participate in performance improvement initiatives and strive to improve quality and customer service.
• Perform functions related to patient self-service registration processes.
• Monitor and manage multiple work queues.
• Refer patients needing financial assistance to a Financial Advocate.
• Schedule walk-in procedures and coordinate with central scheduling as needed.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Overview

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computersystem.Ensuresinformation source isappropriateand all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls inan appropriateand professional manner
• Communicates effectively to provideappropriate educationregardingpatient financial obligations through POS and estimates.
• Participates in performance improvement initiatives anddemonstratesinitiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patientself serviceregistration processes
• Monitors andmaintainsmultiple work queues
• Refer patients who need financialassistancewith their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Schedules walk in procedures andcollaborateswith central schedulingregardingother needs

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:

• None