Patient Access Representative Full Time Float

Gibson Area Hospital & Health Services; Gibson City (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Gibson Area Hospital & Health Services is seeking a Patient Access Representative to manage patient registrations, collect demographic and insurance information, and explain benefits and patient rights. The role requires accuracy, ability to work under pressure, and coordination with multiple departments to ensure smooth admission and billing processes.

Hours are typically Mon-Fri 9:30am-6pm with some weekends and overnight shifts as needed; the department operates 24/7/365.

Qualifications

• Registers all patients accurately and obtains new and/or updates demographic and insurance information with each registration.
• Obtains necessary information and consent for treatment and insurance forms.
• Assist patient in understanding his/her benefits and patient rights and advance directive statements.

Responsibilities

• Assist or arrange for patients to get to proper department.
• Make sure face sheet, labels and armbands are accurately completed and taken to the proper unit.
• Checks benefits for patients having outpatient services and verifies pre-certification has been obtained when needed.
• Answers the Switchboard as needed.
• Other duties as assigned as needed within the Patient Access Department.
• Must be flexible and willing to function within each area of the Patient Access Department to assure full staffing needs are met at all times.
• Collects point of service collection amounts from patients for co-pays, co-insurance and deductible amounts as directed by the pre-registration and benefits staff.

Skills

Registration accuracy

Insurance verification

Customer service

Job description

Hours: Normally scheduled Mon-Friday 930am-6pm with some weekends required. Hours will vary and are subject to change as needed. This department schedules 24/7/365. Must be flexible and willing to work Weekends/Holidays/Overnight when needed

General Summary

The Patient Access Representative should have the ability to work under pressure and the conditions of frequent interruptions. They need considerable initiative and judgment involved in decisions. Will work under supervision, performing duties in an area where procedures are standardized, but where frequent independent decisions are required.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

Principle Duties And Responsibilities

• Registers all patients accurately and obtains new and/or updates demographic and insurance information with each registration.
• Obtains necessary information and consent for treatment and insurance forms.
• Assist patient in understanding his/her benefits and patient rights and advance directive statements.
• Assist or arrange for patients to get to proper department.
• Make sure face sheet, labels and armbands are accurately completed and taken to the proper unit.
• Checks benefits for patients having outpatient services and verifies pre-certification has been obtained when needed.
• Answers the Switchboard as needed.
• Other duties as assigned as needed within the Patient Access Department.
• Must be flexible and willing to function within each area of the Patient Access Department to assure full staffing needs are met at all times.
• Collects point of service collection amounts from patients for co-pays, co-insurance and deductible amounts as directed by the pre-registration and benefits staff.