Patient Access Representative Full Time Float

Gibson Area Hospital; Gibson City (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

Gibson Area Hospital in Gibson City, IL is seeking a Patient Access Representative to work in a fast-paced office setting. The role involves registering patients, collecting and verifying insurance details, and guiding them through benefits and forms.

The position is full-time with standard daytime hours and occasional weekend shifts; flexibility is required to cover shifts in a 24/7 operation. Strong communication and customer service are essential.

Qualifications

• Good communication skills.
• Experience with keyboarding and calculator and office equipment.
• Insurance background a plus but not required.
• Excellent customer service skills.

Responsibilities

• Registers patients and updates demographic and insurance information.
• Obtains consent for treatment and insurance forms.
• Explains benefits and patient rights; assists to the proper department.
• Ensures face sheets, labels and armbands are accurate.
• Verifies outpatient benefits and pre-certifications as needed.
• Answers the switchboard and supports the Patient Access Department.
• Collects point-of-service payments as directed.

Skills

Communication

Keyboarding

Calculator

Customer service

Job description

Job Details

Location: Gibson City, IL 60936

Position Type: Full Time

Salary Range: $20.00 - $25.00 Hourly

Hours: Normally scheduled Mon-Friday 9:30am-6pm with some weekends required. Hours will vary and are subject to change as needed. This department schedules 24/7/365. Must be flexible and willing to work Weekends/Holidays/Overnight when needed.

General Summary

The Patient Access Representative should have the ability to work under pressure and the conditions of frequent interruptions. They need considerable initiative and judgment involved in decisions. Will work under supervision, performing duties in an area where procedures are standardized, but where frequent independent decisions are required.

Principal Duties and Responsibilities

• Registers all patients accurately and obtains new and/or updates demographic and insurance information with each registration.
• Obtains necessary information and consent for treatment and insurance forms.
• Assist patient in understanding his/her benefits and patient rights and advance directive statements.
• Assist or arrange for patients to get to proper department.
• Make sure face sheet, labels and armbands are accurately completed and taken to the proper unit.
• Checks benefits for patients having outpatient services and verifies pre-certification has been obtained when needed.
• Answers the Switchboard as needed.
• Other duties as assigned as needed within the Patient Access Department.
• Must be flexible and willing to function within each area of the Patient Access Department to assure full staffing needs are met at all times.
• Collects point of service collection amounts from patients for co-pays, co-insurance and deductible amounts as directed by the pre-registration and benefits staff.

Physical Requirements

1. Work requires communication abilities necessary to interview customers, gather, and exchange information with other departments and others on a daily basis, including ability to use the telephone.
2. Work requires checking for accuracy on a daily basis.
3. Works requires the use of keyboard on a daily basis.
4. Must possess great phone skills with the ability to communicate effectively while entering information into the computer.
5. Physical strength to perform the following lifting demands:
   • Floor to waist – 10 pounds
   • Waist to shoulder – 10 pounds
   • Shoulder to overhead – 10 pounds
   • Carry 10 pounds for 15 feet
   • Push 10 pounds/force for 15 feet
   • Pull 10 pounds/force for 15 feet

Reporting Relationship

Reports to the Patient Access Services Director

Education, Knowledge and Abilities Required

• Good communication skills
• Experience with keyboarding, calculator, and other office equipment commonly found in an office environment. Insurance background a plus but not required.
• Must possess excellent customer service skills.

Infection Exposure Risk Level

Category 3 - No Risk. Your job does not involve exposure to blood, body fluids or tissue. You do not perform or help in emergency medical care or first aid as part of your job.

Working Conditions

• Works in an office with interruptions.
• Works in office with co-workers, potential for personal harm or injury is limited when proper safety precautions are taken.