Patient Access Representative (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k) match

Paid holidays

Generous PTO

Health, dental, and vision insurance

Volunteer opportunities

Training and development

Staff events

Job summary

The Iowa Clinic is hiring a Patient Access Representative to greet and register patients, coordinate scheduling, and communicate delays. This role supports registration and scheduling teams while ensuring quality patient service.

Expect daytime clinic hours and involvement in patient materials and flow across multiple locations.

Qualifications

• High school diploma or equivalent required.
• Medical experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Responsibilities

• Register patients and manage the flow of clinical scheduling and registration, including communicating delays or changes.
• Serve as a resource to registration, scheduling and clinical staff to ensure smooth patient flow.
• Strive to create The Iowa Clinic Experience with each interaction.

Skills

Medical office experience

Motivation to work in healthcare

Education

High school diploma or equivalent

Job description

Wondering what a day in the life of a Patient Access Representative at The Iowa Clinic might look like?

• Arrive at work in the morning - no night shifts here!
• Floats between Ankeny, West Des Moines, Waukee, Urbandale and Downtown locations
• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• This position will also serve as a resource to registration, scheduling and clinical staff.
• Strives to create The Iowa Clinic Experience with each interaction.
• Leave in the evening – hooray for working standard clinic hours!

This job might be for you if you have…

Qualifications

• High School diploma or equivalent required.
• Medical Experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people’s expectations.
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

What’s in it for you?

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication