Patient Access Representative (Frisco)

Scottish Rite for Children; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Scottish Rite for Children in Frisco seeks a Patient Access Representative to support patient registration, consent processing and insurance verification. Responsibilities include collecting guarantor information, handling co-pays, referrals and scheduling, with coordination across the clinical team.

The role requires a high school diploma or equivalent, plus experience or familiarity with medical office procedures. We value strong communication and multitasking skills.

Qualifications

• High school degree or equivalent required.
• Associate degree in Secretarial Science or related field preferred.
• Knowledge of hospital/clinic routine or previous medical receptionist experience helpful.
• Typing speed minimum 35 wpm.
• Ability to manage multi-line phone system and headset.
• Communicate effectively with children of various ages and families.

Responsibilities

• Pre-registration and full registration.
• Obtain consent paperwork and inform patients of rights and privacy notices.
• Collect identification, guarantor information and insurance coverages.
• Verify insurance and collect co-payments.
• Schedule follow-ups and coordinate with clinical team.
• Handle patient intake/referrals and new patient scheduling.
• Coordinate referrals and manage departmental faxes.
• Scan records to EPIC medical record system.
• Collaborate with the Patient Access Lead to resolve issues.

Skills

Typing 35 wpm

Multi-line phone system

Child communication

Public relations

Education

High school diploma

Associate degree preferred

Tools

EPIC

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title: Patient Access Representative (Frisco)

Location: Frisco - Ambulatory Surgical Center

Additional Posting Details: Monday - Friday 8:00 am - 5:00 pm

Duties/Responsibilities

• Pre-registration and full registration
• Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices
• Collection of identification, guarantor information and insurance coverages
• Insurance verification
• Obtaining co-payments for services rendered
• Patient intake/referral process and new patient scheduling for some patients
• Scheduling of follow-up appointments; required coordination with clinical team
• Management of incoming calls (messages, transfers, scheduling)
• Obtaining and managing referrals
• Management and distribution of all incoming departmental faxes
• Scanning of clinical record information and correspondence to EPIC medical record
• Patient Access Representative works closely with Patient Access Representative Lead on any issues, patient complaints, etc.

Required Skills/Abilities

• High school degree or equivalent required
• Associate degree in Secretarial Science or related field preferred
• Knowledge of hospital/clinic routine or previous medical receptionist experience helpful
• A minimum typing speed of 35 wpm required
• Ability to manage multi-line phone system and headset needed
• Demonstrates basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
• Good computer and public relations skills needed

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and are an equal opportunity employer.

For questions, contact [e-mail].