Patient Access Representative - Float

SSM Health; Madison (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

SSM Health is seeking an adaptable Front Desk Registration Clerk to support multiple desks across the Dean Medical Group South Madison Campus. The role involves checking in patients, gathering demographics and insurance information, and scheduling follow-up appointments as trained.

Shifts are variable and may start as early as 6:30 am or end as late as 7:00 pm, with occasional weekend work. Some travel between sites is required to cover different desks efficiently and ensure smooth patient flow.

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures in a manner that uses the patient's time and clinical resources efficiently.
• Assists with coordination of insurance pre-certification/authorization.
• Provides counseling to patient regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Communication

Scheduling

Education

High School diploma/GED

Job description

It's more than a career, it's a calling.

WI-SSM Health Dean Medical Group South Madison Campus

Worker Type

Regular

Job Highlights

Join a team where your work maters - every moment, every patient, every community. At SSM health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact.

In this role, you will be able to fill in at any registration desk (once trained) to check in patients and schedule follow up appointments. Must be flexible as working at multiple desks throughout the day is sometimes needed. Will need to travel to multiple sites and accept work assignment changes as early as 6:00am

Department supporting: all registration at all desks so multiple departments

Schedule: variable – could start as early as 630 am or go as late as 7pm. Could also include weekends if needed.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.


• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.


• Assists with coordination of activities related to insurance pre-certification/authorization.


• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.


• Performs clerical and reception duties associated with patient registration.


• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.


• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.


• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.


• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.


• Frequent keyboard use/data entry.


• Occasional bending, stooping, kneeling, squatting, twisting and gripping.


• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.


• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

5920840164 WRO Frontline Resource Staff

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.