Patient Access Representative- ER

Priority Dispatch Corp.; Olson's Mobile Home Park (MN); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Health benefits

Employee Health Clinic

401(k) with match

Job summary

Alomere Health is seeking a Part Time Emergency Room Patient Access Representative to perform diversified admission tasks across inpatient, ED, and outpatient registrations. The role emphasizes accuracy, timely EMR entry, and compliance with state and federal regulations while supporting a patient-centered care environment.

The position offers a 0.8 FTE schedule with varied shifts, including days, evenings, nights, weekends, and holidays.

Qualifications

• High school graduate or equivalent.
• Preferred healthcare experience or Medical Secretarial training/terminology.
• Strong customer service skills across patients and families.
• Proficient in Microsoft Office and basic computer systems.

Responsibilities

• Register patients accurately for ER, outpatient, and inpatient visits.
• Scan IDs and insurance cards; obtain signatures for documentation.
• Collect demographic, insurance, and guarantor information.
• Coordinate with triage/charge nurses and paging systems to relay information.
• Manage work queues and ensure completion of patient charts in the EMR.
• Assist patients entering the ER and provide mobility support.
• Monitor patient overflow and alert nursing staff as needed.
• Lockdown protocols during emergent situations and maintain security per policy.

Skills

Customer service

MS Office

Communication

Multi-tasking

Professional demeanor

Education

High school graduate or equivalent

Tools

EMR software

Job description

DepartmentPatient Access - Emergency RoomEmployment StatusPart Time (.8) -64 hours per pay periodBenefit Status: Full-TimeBenefits include:Health, Dental, and Vision InsuranceEmployee Health Clinic (health +): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance planRetirement Savings(401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches up to 6% of employee's contributions.Please see more details about our benefits here: https://alomerehealth.com/careers/#benefitsHours:Days, Evenings, Nights, Weekends, and Holidays.The hours listed below represent the range of shifts a teammate may be scheduled to work.A more defined, consistent schedule will be established upon hire.Emergency Room8 Hour Shifts:7:00 am - 3:30 pm11:00 am – 7:30 pm12:00 pm – 8:30 pm1:00 pm - 9:30 pm3:00 pm - 11:30 pm7:00 pm – 3:30 am11:00 pm - 7:30 am10 Hour Shifts:11:00 am – 9:30 pm1:00 pm – 11:30 pm12 Hour Shifts:7:00 am - 7:30 pm9:00 am – 9:30 pm11:00 am – 11:30 pm7:00 pm - 7:30 amAvailable Shift Differential Opportunities*Must work at least 4 hours in designated timeframe to receive differential.Evening (3:00pm-11:30pm): $1.75Overnight (11:00pm-7:30am): $1.75Weekend (Friday 3:00pm – Monday 7:00am): $2.00Holiday (Applicable on designated organizational holidays): $2.00Weekend Rotation: Every other, potential for every third in the future.Holiday Rotation: If scheduled, plan to work; no current rotation in place. Shift swaps are permitted with teammates.Position ObjectiveThe Emergency Department Patient Access Representative performs diversified tasks and duties associated with inpatient admissions, emergency and outpatient registrations. The position is responsible for following guidelines to room patients while remaining compliant with state and federal regulations. The Emergency Department Patient Access Representative enters patient information accurately and timely into the electronic medical record.Essential ResponsibilitiesThe following description of responsibilities to be performed is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished.SchedulingThe Emergency Room is open 24/7. Patient Access needs to be able to work the variety of shifts, as listed in the posting. Including overnights.Willingly accepts work assignments, change in daily routine, and hours that may vary to accommodate staffing needs for all areas of ED Patient AccessPrimary ResponsibilitiesPerform patient registrations while completing them accuratelyScan needed ID’s and insurance cardsComplete emergency room, outpatient, and inpatient registrationsObtain demographic, insurance, and guarantor information as well as appropriate signatures for documentationManage Organizational TelecommunicationsPaging Codes-Organization widePhone SystemsAmbulance and Law EnforcementOutgoing flights for Medi flightsContact on-call Physicians to relay messagesFind assistance for urgent patients needing help from their vehicle to wheelchairCoordinate on the job development/employee trainingManage workqueues to ensure completion of patient chartsKeep up to date on all EMR software utilized for the positionIdentify patients as they are entering the ER areaAssist patients in registration, sitting them in a wheelchair if needed, and contacting the Triage nurse/Charge Nurse as neededFollow guidelines developed to assist in rooming patientsRemain within a PAR’s scope of practice while maintaining compliance with state and federal regulations for patient careMonitor overflow patients when rooms are full and alert nursing if patient’s status changesResponsible for locking down Alomere Health during emergent situationsManage the Alarm SystemsOther ResponsibilitiesPerform all other related duties as assigned in a professional and responsive mannerDemonstrate the ability to use relevant equipmentSupport, understand, and promote Alomere Health’s mission, vision, values, policies and proceduresAbility to meet the work schedule requirements with flexibility dependent upon the needs of the departmentFoster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or abilityRequired Qualifications• High school graduate or equivalentPreferred Qualifications• Prior healthcare experience• Medical Secretarial training, medical terminology, or related experienceKnowledge, Skills and Abilities• Strong customer service skills when interacting with all patients, family members, and healthcare team• Knowledge in computer software, including Microsoft Office• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting-• Ability to multi-task with emphasis on accuracy and patient privacy• Ability to learn new procedures and protocols while incorporating them into current work flows• Strong communication and organizational skills and pay attention to detailUnion PositionNo