Patient Access Representative- Alex Clinic Float

Priority Dispatch Corp.; Alexandria (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings: 401(k)

Job summary

Alomere Health is seeking a Patient Access Representative for the Alexandria Clinic in Alexandria, MN. This full-time position requires day shift and involves scheduling appointments, registering patients, and handling check-in/out processes.

You will verify insurances, collect copays, and provide patients with a clear summary of their visit. Proficiency with EPIC and MyChart is preferred, and prior healthcare experience is a plus.

Qualifications

• High school graduate or equivalent.
• Prior healthcare experience preferred.
• Medical Secretarial training, medical terminology, or related experience preferred.

Responsibilities

• Schedule appointments for primary and specialty providers.
• Register new patients and check in/out patients.
• Verify insurance status and collect copays.
• Use EPIC and MyChart to manage scheduling and orders.
• Provide patients with a thorough summary of their visit.

Skills

Customer service

Microsoft Office

Communication skills

Organizational skills

Multi-tasking

Professional demeanor

Attention to detail

Learning protocols

Education

High school diploma or equivalent

Tools

EPIC

MyChart

Microsoft Office

Job description

Job Details

Job Location: Alexandria Clinic - Alexandria, MN 56308

Position Type: Full Time

Salary Range: $17.50 - $24.50 Hourly

Job Shift: Day

Department: Clinic Reception

Employment Status: Full Time (1.0) 80 Hours per Pay Period

Benefit Status: Full-Time

Benefits Include

• Health, Dental, and Vision Insurance
• Employee Health Clinic (health +): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
• Retirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches up to 6% of employee's contributions.
• Please see more details about our benefits here: https://alomerehealth.com/careers/#benefits

Hours

• Monday-Friday: Hours range between 6:45am-8:00 pm
• Weekend and Holiday hours: 8:00am to 3:00pm
• Rotation is every 4 to 6 weeks

Position Objective

The Patient Access Representative is primarily responsible for serving patients’ needs by scheduling appointments for a variety of primary and specialty providers. They will also support the registration of new patients, and check in and check out patients for appointments. The person in this position must have strong computer skills, along with the ability to learn new protocols and incorporate them into the current work flow.

Essential Responsibilities

Patient Registration

• Gather all needed demographic information and enter/update guarantor information
• Update existing and new insurances using software program to verify insurance status
• Obtain necessary signatures from patients and update when needed while following compliance requirements in providing patient right’s information as wanted
• Scan in all needed identification documents and insurance cards
• Collect copays and payments as required

Checking Patients In and Out

• Read all appointment notes and messages to ensure paperwork is given to patients and unique situations are addressed following station and provider protocols
• Follow billing protocols outlined by Patient Accounts Services
• Review insurance eligibility responses and make needed insurance updates
• Follow Provider instructions in regards to follow up visits, labs, and imaging when provided
• Provide every patient with a thorough summary of their visit

Scheduling

• Answer calls in a friendly and professional manner
• Schedule appointments utilizing cheat sheets to ensure accuracy
• Schedule lab and imaging appointments and use EPIC (medical record software) messaging to request needed orders from Provider nurse pools
• Reschedule missed, bumped, or cancelled appointments as directed by nursing/provider protocols
• Notify nurses of additions or cancellations on same day schedule for speciality providers
• Notify Account Services on alert directs or as appropriate
• Manage MyChart patient scheduling requests and direct scheduling; ensure accuracy of appointment for provider and insurance guidelines
• Manage work queues to ensure patients are contacted and scheduled for needed appointments

Other Responsibilities

• Perform all other related duties as assigned in a professional and responsive manner
• Demonstrate the ability to use relevant equipment
• Support, understand, and promote Alomere Health’s mission, vision, values, policies and procedures
• Ability to meet the work schedule requirements with flexibility dependent upon the needs of the department
• Foster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or ability

Qualifications Required

• High school graduate or equivalent

Preferred Qualifications

• Prior healthcare experience
• Medical Secretarial training, medical terminology, or related experience

Knowledge, Skills and Abilities

• Strong customer service skills when interacting with all patients, family members, and healthcare team
• Knowledge in computer software, including Microsoft Office
• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting-
• Ability to multi-task with emphasis on accuracy and patient privacy
• Ability to learn new procedures and protocols while incorporating them into current work flows
• Strong communication and organizational skills and pay attention to detail

Union Position

No