Patient Accounts Representative- Insurance Biller Assistant

Priority Dispatch Corp.; Olson's Mobile Home Park (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Employee Health Clinic

401(k) with company match

Job summary

Alomere Health is seeking a Patient Accounts Representative Assistant to support patients and remote staff in a fast-paced billing office. This role requires excellent customer service, attention to detail, and strong medical office knowledge to ensure accurate claims processing.

The position offers full-time hours, onsite work Monday through Friday, with benefits including health, dental, vision, an on-site health clinic, and a 401(k) plan with company matching up to 6%.

Qualifications

• High School Diploma or Equivalent.
• Medical Administrative Assistant program or equivalent experience.
• HIPAA knowledge and regulatory compliance.

Responsibilities

• Navigate insurer portals to verify eligibility and coverage.
• Read real-time eligibility responses and update patient accounts.
• Review, document, and mail refunds to insurers or patients.
• Explain Explanation-of-Benefits and claims processing to patients.
• Maintain 1500/UB forms and related billing workflows.
• Print PB claim runouts from EPIC daily and assist hospital billing.
• Support reception/admitting with insurance questions.
• Respond to patient billing questions and forward unresolved issues.

Job description

Department: Patient AccountingEmployment Status (Full Time Equivalent): Full-Time (1.0 FTE)- 80 hours per pay periodBenefit Status: Full-timeBenefits includeHealth, Dental, and Vision InsuranceEmployee Health Clinic (health+): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance planRetirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches up to 6% of employee's contributions.Please see more details about our benefits here: https://alomerehealth.com/careers/#benefitsHoursMonday thru Friday: 7:00am to 3:30pm (Onsite)Position Objective:The Patient Accounts Representative Assistant is responsible for assisting patients and remote working staff. This position must have excellent customer service skills, mutli-tasking and prioritizing abilities, a team spirit, and medical office knowledge.Essential ResponsibilitiesNavigating insurance websites to verify eligibility, adjudication information and coverage issues pertaining to a specific insurance company.Read electronic RTE’s (real time eligibility) that come back from the insurance companies and update patient accounts to reflect correct informationReview, document, and mail refunds to insurance companies and/or patientsAble to read an Explanation-of-Benefits and explain the claims processing to patientsKnowledge of a 1500 form and an Uniform Billing form (UB) formMaintain contact with client accounts regarding new and old claimsReviews and manages workqueues to obtain, identify and verify coverage in a timely mannerSupply cost-share patients with a claim form and detailed bill, then adding self-pay discount to chargesPrint Professional Billing (PB) claim run out of EPIC dailyPerform Hospital Billing (HB) claim count dailyAssist the Reception/Admitting staff when they call with questions on the different types of insurances.Responding to patient questions to resolve billing questions and concerns. Forwarding unresolved issues to the appropriate party and documenting all phone calls electronically.Providing detailed bills to our Release-of-InformationSend requested medical records to insurance companiesCalling on updates for outstanding disputed claimsAssisting the Billing Team by answering incoming phone calls or mailing appeals as neededOther ResponsibilitiesPerform all other related duties as assigned in a professional and responsive mannerDemonstrate the ability to use relevant equipmentSupport, understand, and promote Alomere Health’s mission, vision, values, policies and proceduresAbility to meet the work schedule requirements with flexibility dependent upon the needs of the departmentFoster respectful working relationships with professional colleagues, patients, families, and general public regardless of age, gender, lifestyle, culture, beliefs, race, socioeconomic class, or abilityRequired QualificationsHigh School Diploma or EquivalentPreferred QualificationsMedical Administrative Assistance Program or Equivalent ExperienceKnowledge, Skills and AbilitiesCompliance- Understanding and ability to apply HIPPA rules and regulations.Union PositionNo