Patient Access Representative - ENT & Lung Clinic

Logan Health Medical Center; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Wellness resources

Employee discounts

Career growth

Job summary

Logan Health Medical Center in Kalispell, MT is seeking a Patient Access Representative to greet patients, register data, verify insurance, and collect payments, helping each visit run smoothly.

You will work as part of a busy, supportive team, using healthcare software and communicating clearly with patients. Prior customer service and basic medical terminology are preferred; training is provided to ensure accuracy and confidentiality.

Qualifications

• One year of customer service experience preferred.
• Experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, medical assisting, or a similar setting preferred.
• Knowledge of medical terminology is helpful.
• Strong computer skills and ability to learn new software and systems.
• Strong communication, organizational, interpersonal, and critical-thinking skills.
• Healthcare experience is helpful, but strong customer service skills can be just as valuable.

Responsibilities

• Welcome patients and families with kindness, professionalism, and excellent customer service.
• Register patients and accurately update demographic and insurance information.
• Verify insurance eligibility, benefits, referrals, and authorizations as applicable.
• Help patients understand estimated out-of-pocket expenses.
• Collect and process patient payments.
• Connect patients with financial counseling resources when appropriate.
• Maintain accurate information within patient registration systems.
• Provide administrative support to help keep clinic operations running smoothly.
• Work closely with clinical and administrative team members to provide an efficient, positive patient experience.
• Protect patient confidentiality and handle sensitive information with professionalism.

Skills

Customer service

Communication

Registration experience

Insurance verification

Computer skills

Teamwork

Attention to detail

Job description

Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Make a difference in a patient's experience from the very first hello. If you enjoy helping people, staying organized, and being part of a busy, supportive team, a Patient Access Representative role with Logan Health could be a great next step for you.

As a Patient Access Representative, you'll often be one of the first people our patients interact with when they visit one of our Kalispell clinics.

You'll help create a welcoming experience while assisting with registration, insurance information, payments, and other important details that help each visit run smoothly.

This is a great opportunity for someone with experience in customer service, hospitality, reception, banking, administrative support, or healthcare who is ready to bring their skills into a meaningful healthcare environment.

What You'll Do

• Welcome patients and families with kindness, professionalism, and excellent customer service
• Register patients and accurately update demographic and insurance information
• Verify insurance eligibility, benefits, referrals, and authorizations as applicable
• Help patients understand estimated out-of-pocket expenses
• Collect and process patient payments
• Connect patients with financial counseling resources when appropriate
• Maintain accurate information within patient registration systems
• Provide administrative support to help keep clinic operations running smoothly
• Work closely with clinical and administrative team members to provide an efficient, positive patient experience
• Protect patient confidentiality and handle sensitive information with professionalism

What We're Looking For

• Genuinely enjoy helping and interacting with people
• Provide excellent customer service, even during busy or stressful moments
• Are organized, dependable, and detail-oriented
• Communicate clearly and professionally
• Are comfortable learning new computer systems and processes
• Enjoy working as part of a team while also being able to work independently
• Want to build or continue a career in healthcare

Qualifications

• One year of customer service experience preferred
• Previous experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, medical assisting, or a similar setting preferred
• Knowledge of medical terminology and medical coding preferred
• Strong computer skills and ability to learn new software and systems
• Strong communication, organizational, interpersonal, and critical-thinking skills
• Healthcare experience is helpful, but strong customer service skills can be just as valuable.

Why Logan Health?

In addition to meaningful work supporting patients in our community, eligible employees may have access to a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off
• 401(k) with employer match
• Employee wellness resources
• Employee Assistance Program
• Employee discounts and additional benefits
• Opportunities to learn, grow, and build your career within the Logan Health system

Be Part of the Patient Experience Great healthcare starts before a patient ever reaches the exam room. Your kindness, attention to detail, and ability to help people navigate their visit can make a genuine difference. If you're ready to bring your customer service skills to a career where your work matters, we'd love to hear from you.

Shift

Shift: Variable (United States of America)

Schedule: Monday - Friday | Hours vary

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability).

We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law.

If you require accommodation to complete the application, testing or interview process, please notify Human Resources.