Patient Access Representative | Kalispell Clinics | PRN Status

Logan Health Medical Center; Kalispell (MT); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Matching 401(k) plan

Employee Assistance Program

Hourly differential pay for certain shifts

Job summary

Logan Health Medical Center in Kalispell, MT is looking for a PRN employee who can provide exceptional customer service in a busy clinic setting. Responsibilities include greeting patients, managing registrations, verifying insurance eligibility, and collecting payments.

The ideal candidate enjoys working with people, is detail-oriented, and can communicate effectively. A minimum of one year of customer service experience is preferred, along with knowledge of healthcare processes. Flexible daytime hours offer a great work-life balance.

Qualifications

• Minimum of 1 year of customer service experience preferred.
• Experience in healthcare registration, scheduling, insurance verification, or medical assisting preferred.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients warmly and professionally.
• Collect and verify patient demographic and insurance information.
• Prioritize patient registrations based on acuity.
• Explain out-of-pocket costs clearly.
• Maintain working knowledge of Medicare and Medicaid.

Skills

Customer service experience

Communication skills

Detail-oriented

Organizational skills

Critical thinking

Tools

Microsoft Office

Job description

Schedule & Work Environment

PRN / Casual / As‑needed, Monday–Friday (no nights, no weekends), daytime hours with excellent work‑life balance. High‑volume, fast‑paced clinic setting. Perfect for someone who enjoys variety and flexibility.

Responsibilities

• Greet patients warmly and professionally—making them feel welcomed and valued.
• Collect, verify, and update patient demographic and insurance information.
• Prioritize patient registrations based on acuity and clinic workflow.
• Verify insurance eligibility and benefits using verification software.
• Explain out‑of‑pocket costs clearly and compassionately.
• Collect and process payments in accordance with policies.
• Identify self‑pay patients and refer them to financial counseling as needed.
• Maintain working knowledge of Medicare, Medicaid, and commercial insurance plans.
• Support clinic operations with general administrative assistance.
• Communicate opportunities for service improvements to leadership.
• Take pride in accuracy, productivity, and delivering exceptional customer service.

What We’re Looking For

• Love interacting with people and bring a positive, welcoming attitude.
• Thrive in a busy, team‑oriented environment.
• Be detail‑oriented, organized, and reliable.
• Can handle sensitive information with professionalism and discretion.
• Enjoy learning new systems and processes.

Qualifications

• Minimum of 1 year of customer service experience preferred.
• Experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, or medical assisting preferred.
• Comfortable using computers, Microsoft Office, and learning new software.
• Strong verbal and written communication skills.
• Excellent interpersonal, organizational, and critical‑thinking skills.
• Ability to work independently while also being a strong team player.

Benefits: PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program, as well as hourly differential pay for certain shifts based on department‑specific scheduling needs.

Equal Opportunity Employer. Logan Health is an Equal Opportunity Employer (EOE/AA/M‑F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.