Patient Access Representative - Emergency Department - PRN

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health Systems is seeking an ED Patient Access Representative to register patients in the Emergency Department, ensuring that patient and insurance information is accurate and complete. The role includes validating insurance eligibility and entering data into hospital systems.

The position emphasizes high-quality customer service to patients, families, visitors, medical staff, and coworkers, ensuring courteous, rapid, and respectful treatment in a fast-paced

Qualifications

• High School Diploma or equivalent is required.
• Experience with medical terminology preferred.
• Experience with medical insurance and managed care is preferred.
• Experience with appointment scheduling/registration is preferred.

Responsibilities

• Register patients and collect accurate patient and insurance information.
• Validate insurance eligibility and record data in systems.
• Provide courteous customer service to patients, families, visitors, medical staff, clinicians and co-workers.

Skills

Healthcare experience

Medical terminology

Medical insurance

Appointment scheduling

Education

High School Diploma or equivalent

Post-high school education in healthcare or business

Job description

The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems. The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: N/A

Experience PREFERRED:

• Previous work experience in a healthcare setting and knowledge of medical terminology
• Experience with medical insurance, HMO, managed care
• Experience with appointment scheduling/registration

Education/training REQUIRED:

(Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role)

• High School Diploma or equivalent

Education/training PREFERRED:

• Post high school education in healthcare or business related coursework

Independent action(s) required:

• Ability to perform daily activities with minimal supervision.
• Functions in a self-directed manner in the accomplishment of routine activities.
• Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately.
• Job duties may include the access to and/or contact with medications and related supplies.
• Supervisory responsibilities (if applicable): N/A

Additional position requirements:

• Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned.

Age Specific groups served:

• All

Physical Requirements (includes use of assistance devices as appropriate):

• Physical Lifting less than 20 lbs.
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking(distance), Climbing (steps, ladder,other), Repetitive motion
• Mental/Sensory: Strong recall: Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Logical thinking
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Compensation Range: $16.75 - $24.12

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran