Patient Access Representative - Children's Pavilion

VCU Health; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health is seeking a Patient Access Representative to deliver quality service to patients, families, visitors and staff. The role includes reception, scheduling and patient registration, plus verifying eligibility and collecting co-pays as needed.

Ideal candidates will have a high school diploma or GED, strong computer skills, and experience with Microsoft Office and medical terminology. Training may include insurance systems and billing workflows in a healthcare setting.

Qualifications

• High school diploma or GED is required.
• Basic computer skills, MS Office and internet navigation experience.
• Typing speed of 40 words per minute or faster.
• Experience with medical billing/registration systems is preferred.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet and assist patients, families, and staff in a courteous manner.
• Schedule and register patients for appointments and procedures.
• Verify and collect insurance eligibility; enter data into systems.
• Collect co-pays when applicable and assist with financial counseling.
• Maintain patient information accuracy and support clerical tasks.

Skills

Typing 40 wpm

MS Office & Internet navigation

Healthcare insurance knowledge

Customer service experience

Education

High school diploma or GED

Associate’s or Bachelor’s degree in related field (preferred)

Tools

Electronic medical billing systems

Registration systems

Job description

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED

• Previous experience with computers, Microsoft Office software and navigating the Internet.
• Previous experience keyboarding with the ability to type 40 words per minute.

Experience PREFERRED

• Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
• Previous work experience in a healthcare setting and knowledge of medical terminology.

Education/training REQUIRED

• High school graduate or GED

Education/training PREFERRED

• Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

Independent action(s) required

• Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities.
• Issues that involve violation of VCUHS policy or procedures that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue.
• Performs daily activities with minimal supervision.
• Notifies supervisor of issues involving violation of VCUHS policies or procedures.
• Functions in a self-directed manner to accomplishments of routine activities.

Supervisory responsibilities (if applicable): N/A

Additional position requirements

• Depending on assignment, may be required to work off-shifts and/or weekend and holidays.
• Incumbents may be considered essential depending on departmental assignment.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate)

• Physical: Lifting less than 20 lbs. Lifting 50-100 lbs.
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Compensation Range: $16.75 - $24.12

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran