Patient Access Representative - Emergency Department

VCU Health System Authority; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health System Authority is seeking an ED Patient Access Representative to register patients in the Emergency Department, ensuring accurate data and verified insurance coverage.

You will enter information into the hospital systems and uphold high standards of courteous, efficient service for patients, families, and clinical staff.

Qualifications

• High School Diploma or equivalent required.
• Post-high school coursework in healthcare preferred.
• Experience with medical terminology and insurance processes preferred.

Responsibilities

• Register patients in the Emergency Department with correct data.
• Validate insurance eligibility and enter information into systems.
• Provide courteous and efficient customer service to patients, families, and staff.

Skills

Medical terminology

Insurance knowledge

Registration

Education

High School Diploma

Post high school healthcare coursework

Tools

EMR systems

Job description

The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems.

The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: N/A

Experience PREFERRED:

• Previous work experience in a healthcare setting and knowledge of medical terminology
• Experience with medical insurance, HMO, managed care
• Experience with appointment scheduling/registration

Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role) High School Diploma or equivalent

Education/training PREFERRED:

• Post high school education in healthcare or business related coursework

Independent action(s) required:

• Ability to perform daily activities with minimal supervision.
• Functions in a self-directed manner in the accomplishment of routine activities.
• Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately.
• Job duties may include the access to and/or contact with medications and related supplies.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:

• Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):

• Physical Lifting less than 20 lbs.
• Activities:Prolonged standing,Prolonged sitting,Frequent bending,Walking(distance),Climbing (steps, ladder,other),Repetitive motion
• Mental/Sensory:Strong recall:Reasoning,Problem solving,Hearing,Speak clearly,Write legibly,Logical thinking
• Emotional: Fast pace environment,Steady pace,Able to handle multiple priorities,Frequent and intensecustomer interactions, Noisy environment,Able to adapt to frequent change

Compensation Range: $16.75 - $24.12

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran