Patient Access Representative - Emergency Department

Virginia Commonwealth University Health; Richmond (VA); On-site; USD 23,000 - 33,000; Part time

Job summary

Virginia Commonwealth University Health is seeking a Patient Access Representative for the Emergency Department in Richmond, VA. The role registers patients, collects accurate demographic and insurance information, and validates coverage to ensure smooth ED flow.

The position emphasizes courteous, efficient service to patients, families, visitors and clinical staff in a fast-paced, high-volume ED environment. Part-time schedule; essential personnel.

Qualifications

• High School Diploma or equivalent required.
• Healthcare experience preferred.
• Knowledge of medical terminology and insurance concepts preferred.

Responsibilities

• Register patients in the Emergency Department with accurate data.
• Validate insurance eligibility and enter information into systems.
• Provide courteous, efficient customer service to patients, families, visitors, and staff.

Skills

Healthcare experience

Medical terminology

Medical insurance knowledge

Appointment scheduling

Registration

Education

High School Diploma or equivalent

Job description

Patient Access Representative - Emergency Department### Patient Access Representative - Emergency DepartmentApply: Richmond, VA: Part time: Posted Today: R31871The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems. The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED: N/AExperience PREFERRED:Previous work experience in a healthcare setting and knowledge of medical terminologyExperience with medical insurance, HMO, managed careExperience with appointment scheduling/registrationEducation/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role)High School Diploma or equivalentEducation/training PREFERRED:Post high school education in healthcare or business related courseworkIndependent action(s) required:Ability to perform daily activities with minimal supervision.Functions in a self-directed manner in the accomplishment of routine activities.Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately.Job duties may include the access to and/or contact with medications and related supplies.Supervisory responsibilities (if applicable): N/AAdditional position requirements:Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned.Age Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Physical Lifting less than 20 lbs.Activities:Prolonged standing,Prolonged sitting,Frequent bending,Walking(distance),Climbing (steps, ladder,other),Repetitive motionMental/Sensory:Strong recall:Reasoning,Problem solving,Hearing,Speak clearly,Write legibly,Logical thinkingEmotional: Fast pace environment,Steady pace,Able to handle multiple priorities,Frequent and intensecustomer interactions, Noisy environment,Able to adapt to frequent changeCompensation Range: $16.75 - $24.12 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.EEO Employer/Disabled/Protected Veteran