Patient Access Representative - Emergency Department

VCU Health; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health is seeking an ED Patient Access Rep to register patients in the Emergency Department, verify insurance eligibility, and input data into registration systems. The role emphasizes accurate data capture and courteous, rapid service to patients, families, visitors, and staff.

Applicants should have a high school diploma; healthcare or business coursework is preferred. Willingness to work three shifts, weekends, and holidays as essential personnel is required; prior experience with medical

Qualifications

• Experience in healthcare settings is preferred.
• Familiarity with medical terminology helps communication.
• Knowledge of medical insurance and insurance terminology is beneficial.

Responsibilities

• Register patients in the Emergency Department with complete and accurate data.
• Validate insurance eligibility and enter information into registration systems.
• Provide courteous, efficient service to patients, families, visitors, and staff.
• Adapt to a fast-paced environment with multiple priorities and frequent interactions.

Skills

Healthcare experience

Medical terminology

Insurance knowledge

Appointment scheduling

Education

High School Diploma

Job description

The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems.

The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: N/A Experience PREFERRED: Previous work experience in a healthcare setting and knowledge of medical terminology Experience with medical insurance, HMO, managed care Experience with appointment scheduling/registration Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role) High School Diploma or equivalent Education/training PREFERRED: Post high school education in healthcare or business related coursework Independent action(s) required: Ability to perform daily activities with minimal supervision. Functions in a self-directed manner in the accomplishment of routine activities. Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately. Job duties may include the access to and/or contact with medications and related supplies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical Lifting less than 20 lbs. Activities:Prolonged standing,Prolonged sitting,Frequent bending,Walking(distance),Climbing (steps, ladder,other),Repetitive motion Mental/Sensory:Strong recall:Reasoning,Problem solving,Hearing,Speak clearly,Write legibly,Logical thinking Emotional: Fast pace environment,Steady pace,Able to handle multiple priorities,Frequent and intensecustomer interactions, Noisy environment,Able to adapt to frequent change

Compensation Range: $16.75 - $24.12

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran