Patient Access Representative - Emergency Department

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health Systems seeks an ED Patient Access Representative to register patients in the Emergency Department, ensuring accurate demographics and insurance data, and verifying eligibility in hospital systems.

You will provide quality customer service to patients, families, visitors, clinicians and staff, handling data entry with care in a fast-paced environment. Weekend and holiday coverage may be required.

Qualifications

• High school diploma or equivalent required.
• Healthcare setting experience and knowledge of medical terminology preferred.
• Experience with medical insurance, HMO or managed care preferred.
• Experience with appointment scheduling/registration preferred.

Responsibilities

• Register patients in the Emergency Department with accurate data.
• Verify insurance eligibility and enter information into systems.
• Provide courteous, efficient service to patients, families and staff.
• Operate in a fast-paced environment with attention to privacy and policy.

Skills

Medical terminology

Medical insurance

Appointment scheduling

Education

High school diploma or equivalent

Job description

The ED Patient Access Rep registers patients in the Emergency Department by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility and entering information into appropriate systems. The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: N/A

Experience PREFERRED:

• Previous work experience in a healthcare setting and knowledge of medical terminology
• Experience with medical insurance, HMO, managed care
• Experience with appointment scheduling/registration

Education/training REQUIRED:

(Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role)

• High School Diploma or equivalent

Education/training PREFERRED:

• Post high school education in healthcare or business related coursework

Independent action(s) required:

• Ability to perform daily activities with minimal supervision.
• Functions in a self-directed manner in the accomplishment of routine activities.
• Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately.
• Job duties may include the access to and/or contact with medications and related supplies.
• Supervisory responsibilities (if applicable): N/A

Additional position requirements:

• Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned.

Age Specific groups served:

• All

Physical Requirements (includes use of assistance devices as appropriate):

• Physical Lifting less than 20 lbs.
• Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking(distance), Climbing (steps, ladder,other), Repetitive motion
• Mental/Sensory: Strong recall: Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Logical thinking
• Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Compensation Range: $16.75 - $24.12

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran