Patient Access Representative - Emergency Department - Per Diem

Geisinger; Lewistown (Mifflin County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan with Geisinger automatic 2

MyHealth Rewards wellness program

Family-friendly support including paid

Employee Assistance Program (EAP)

Job summary

Geisinger is seeking a patient access professional to support check-in for appointments, verify demographics, and manage insurance requirements and related forms.

The role involves communicating financial obligations, collecting payments, scheduling follow-ups, and ensuring proper medical record handling in a busy office environment.

Responsibilities

• Checks patients in for appointments and verifies demographics accurately.
• Ensures check-in procedures are completed and monitors patient wait times; provides kiosk support.
• Reads and interprets insurance responses to assign primary/secondary/tertiary insurance per encounter.
• Ensures patients receive disclosure and privacy information; obtains necessary signatures.
• Communicates financial obligations to patients and collects fees at time of service.
• Completes regulatory forms with patient and explains purposes.
• Schedules follow-up appointments including specialty or ancillary services.
• Processes multi-channel messages re appointments, referrals, prescriptions, and complaints.
• Notifies patient/guarantor of anticipated financial responsibility and collects copays/deductibles/coinsurance.
• Performs cash posting following department guidelines and manages work queues for timely resolution.
• Maintains productivity and quality expectations and accurate medical record maintenance and releases.
• Assists with referrals and pre-certifications at time of encounter.
• Manages recall and reschedule lists.

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.

• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable

• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.

• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.

• Communicates financial obligations to patients and collects fees at time of service as appropriate.

• Communicates the purpose of and completes all necessary regulatory forms with patient.

• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.

• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.

• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.

• Performs cash posting following department guidelines.

• Independently works work queues to ensure timely resolution of all accounts.

• Maintain productivity and quality performance expectations

• Accurately performs medical record maintenance and releases.

• Assists with referrals and pre-certifications, at the time of encounter.

• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.