Patient Access Representative - Viewmont Imaging

Geisinger; Scranton (Lackawanna County); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision from day one

Multiple medical plans

FSA/HSA options

Life and disability insurance

401(k) with company contributions

Generous PTO

Tuition reimbursement (up to $5k/yr)

Wellness program

Résumé du poste

Geisinger in Scranton, PA seeks an office-based Patient Access Clerk to check in patients, verify demographics and explain costs. You will manage wait times, insurance verification, disclosures and signatures, schedule follow-ups, and handle multi-channel messages, maintaining accurate records and ensuring a smooth patient experience.

Join a team dedicated to high-quality patient care and efficient operations, with full benefits and growth opportunities within Geisinger.

Responsabilités

• Check in patients for appointments and verify demographics
• Manage check-in procedures and monitor patient wait times
• Understand insurance guidelines to assign primary/secondary/tertiary coverage
• Provide required disclosures and secure necessary signatures
• Explain financial obligations and collect fees at time of service
• Complete regulatory forms with patients
• Schedule follow-up appointments including referrals and ancillary services
• Process multi-channel messages regarding appointments, referrals, prescriptions and complaints
• Post cash following department guidelines
• Maintain patient records and releases
• Assist with referrals and pre-certifications at time of encounter
• Maintain recall and reschedule lists

Description du poste

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance