Patient Access Representative - Emergency Department - Part Time

Geisinger; Scranton (Lackawanna County); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Health benefits starting day one

Dental and vision coverage

401(k) with Geisinger contributions

Generous PTO

Tuition reimbursement

Job summary

Geisinger in Scranton, PA seeks a part-time patient access specialist for rotating night shifts (8pm–8am). You will check patients in, verify demographics, explain financial obligations, and schedule follow-ups while maintaining HIPAA standards.

You will interact with patients, read insurance responses, and handle referrals and imaging or lab appointments as required. This role emphasizes accuracy and communication in a hospital setting.

Qualifications

• Experience with patient check-in and accurate verification of demographics.
• Ability to read and interpret insurance responses and assign coverages.
• Familiarity with collecting fees and communicating financial obligations.

Responsibilities

• Check patients in for appointments and verify demographics.
• Notify patients of wait times and communicate changes.
• Process insurance information and determine primary/secondary/tertiary coverages.
• Obtain signatures and disclose privacy information per HIPAA guidelines.
• Schedule follow-up appointments and referrals as needed.
• Handle multi-channel messages regarding appointments, referrals, and prescriptions.

Skills

Customer service

Communication

HIPAA compliance

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Schedule: Rotating part-time night shift schedule between the hours of 8pm-8am with alternating weekends and holidays required.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.