Patient Access Representative - Multi Specialty Clinic

Geisinger; Forty Fort (Luzerne County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits starting day one

Tuition reimbursement

Paid time off

Life and disability insurance

Retirement plan contributions

Employee assistance program

Job summary

Geisinger is seeking a detail-oriented front desk/patient access professional to support patient check-in and care coordination in a busy office environment. The role emphasizes accurate demographics, scheduling follow-ups, and multi-channel communication with patients and providers.

Responsibilities include insurance verification, privacy compliance, and timely handling of patient financials, recalls, and records releases to ensure smooth patient flow and high-quality service delivery.

Responsibilities

• Checking patients in for appointments and verifying demographics.
• Assuring all check-in procedures are completed and monitoring patient wait times, communicating changes to the patient; providing kiosk support where applicable.
• Understanding general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter; reads and interprets insurance responses.
• Ensuring patient receives necessary disclosure and privacy information, and obtains necessary legal and financial signatures.
• Communicating financial obligations to patients and collecting fees at time of service as appropriate.
• Completing regulatory forms with patient as required.
• Scheduling follow-up appointments including specialty or ancillary services as needed.
• Processing multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifying patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collecting accordingly.
• Performing cash posting following department guidelines.
• Independently working work queues to ensure timely resolution of all accounts.
• Maintaining productivity and quality performance expectations.
• Accurately performing medical record maintenance and releases.
• Assisting with referrals and pre-certifications at the time of encounter.
• Properly utilizing and maintaining patient recall and reschedule lists.

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance