Patient Access Representative - PAR - Community Care

Geisinger; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement

401(k) plan

Paid time off (PTO) benefits

Wellness program

Job summary

Geisinger is seeking a Front Desk/Patient Access role to support the department with greeting patients, registering them, and coordinating check-in and scheduling tasks. The position requires handling insurance information, collecting payments, and maintaining HIPAA-compliant records.

Applicants should have a HS diploma or GED and be able to work in a busy office environment while delivering high-quality customer service and accurate data entry for patient accounts.

Qualifications

• Front desk support and front line office activities.
• Greet and register incoming patients and verify demographics.
• Read and interpret insurance responses and assign coverage per encounter.
• Communicate financial obligations and collect fees as applicable.
• Ensure HIPAA guidelines and patient confidentiality are maintained.

Responsibilities

• Check patients in for appointments and verify demographics.
• Monitor patient wait times and communicate changes as needed.
• Process referrals, prescriptions, and patient requests.
• Post cash following department guidelines and maintain accurate records.
• Schedule follow-up appointments and any necessary ancillary services.

Skills

Patient registration

Insurance verification

Billing & payments

HIPAA compliance

Education

High school diploma or GED

Job description

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

• Responsible for checking patients in for appointments and accurately verifying demographics.


• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.


• Reads and interprets insurance responses.


• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.


• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.


• Communicates financial obligations to patients and collects fees at time of service as appropriate.


• Communicates the purpose of and completes all necessary regulatory forms with patient.


• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.


• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.


• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.


• Performs cash posting following department guidelines.


• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.


• Independently works work queues to ensure timely resolution of all accounts.


• Maintain productivity and quality performance expectations


• Must maintain high regard for confidentiality.


• Accurately performs medical record maintenance and releases.


• Assists with referrals and pre-certifications, at the time of encounter.


• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

• Hours: Full time, 40 hours a week




• Education Requirement: HS Diploma or GED is required.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one




• Three medical plan choices, including an expanded network for out-of-area employees and dependents




• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)




• Company-paid life insurance, short-term disability, and long-term disability coverage




• 401(k) plan that includes automatic Geisinger contributions




• Generous paid time off (PTO) plan that allows you to accrue time quickly




• Up to $5,000 in tuition reimbursement per calendar year




• MyHealth Rewards wellness program to improve your health while earning a financial incentive




• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones




• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.




• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance