Patient Access Representative - Ears Nose Thoat

Selectminds; Bay City (MI); On-site; USD 34,000 - 46,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative II to support registration, financial clearance, insurance verification and cashier duties within Revenue Cycle Management. The role emphasizes accuracy, timely task completion and courteous customer service.

Responsibilities include handling assigned tasks, collaborating with team members, maintaining confidentiality, adhering to HIPAA, and supporting continuous quality improvement.

Qualifications

• High School Diploma or GED required.
• Associates Degree in related field with 2+ years of Patient Access/Medical Billing experience preferred.
• Experience with Microsoft Office, Excel and Word; comfort with Windows-based applications and 10-key calculators.

Responsibilities

• Handles registration, financial clearance, insurance verification and cashier duties as assigned.
• Responds to customer needs promptly, professionally and courteously.
• Collaborates with McLaren Health Care team members and contributes to quality improvement.
• Maintains confidentiality per HIPAA and company policies.
• Performs tasks accurately and on time while managing priorities.

Skills

Microsoft Office

Excel

Word

10-key calculator

Customer service

Attention to detail

Education

High School Diploma or GED

Associates Degree in related field

Tools

Windows-based applications

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Patient Access Representative - Ears Nose Thoat

Under minimum direction, the Patient Access Representative II is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative II is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Responsibilities:

• Completes all assigned tasks and responsibilities of Patient Access Representative II accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and supervisor as needed for complex assignments.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Flexes to meet department needs and objectives.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Required:

• High School Diploma or GED
• Minimum of 4 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.
• Internal employees much have no corrective actions
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification
• Working knowledge of CPT, HCPCS, and ICD-10
• Six years’ experience in progressively more responsible finance and/or healthcare revenue cycle functions

Additional Information

• Schedule: Full-time
• Daily Work Times: 8a-5p
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.