Patient Access Representative

Selectminds; Petoskey (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar in Michigan to support smooth and timely patient registration and admission processes. You will perform demographic and financial data collection in the EMR, greet patients, and guide them to the appropriate setting while explaining any delays.

The role requires strong customer service, familiarity with EMR systems, and the ability to navigate financial interactions with patients. Full-time schedule with on-site work and on-call duties.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of experience in a customer service role or health care industry.
• Preferred familiarity with Windows, Excel, Word, Outlook and EMR systems.

Responsibilities

• Accurately and efficiently performs registration and financial functions via EMR, documenting demographic and financial data.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting and explain delays when needed.
• Maintain professionalism and diplomacy per department standards.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Ensure compliance with Hospital and Department Plans and Meaningful Use requirements.
• Facilitate use of electronic registration tools (e.g., Wacom tablets, iPads).
• Performs duties as assigned by Management.

Skills

Customer service

Professional communication

Medical terminology

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR systems

Electronic Eligibility System

Windows

Excel

Word

Outlook

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Additional Information

• Schedule: Full-time
• Daily Work Times: 6:00pm-4:30am
• On Call: Yes

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.