Patient Access Representative

Selectminds; Flint (MI); On-site; USD 19,000 - 30,000; Part time

Job summary

McLaren Health Care is seeking a Patient Access Representative for the night shift in Flint, MI. The role supports registration and financial processing for admissions using the EMR system, ensuring accuracy and timeliness.

Responsibilities include greeting patients, collecting demographic and financial information, scanning documents, and directing patients to the appropriate setting while maintaining professionalism. Part-time schedule with on-call responsibilities.

Qualifications

• 1-year experience in a customer service role or health care industry.
• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification.

Responsibilities

• Accurately and efficiently performs registration and financial functions via EMR, including demographic and financial data, ensuring timely documentation.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy according to department standards.

Skills

Customer service

Healthcare knowledge

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR system

Electronic Eligibility System

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Job Title: Patient Access Representative

Shift: Night shift

Daily Work Times: Variable

Scheduled Biweekly Hours: 60

Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.


2. Greet customers promptly with a warm and friendly reception.


3. Collects, documents, scans all required demographic and financial information.


4. Direct patients to appropriate setting, explaining, and apologizing for any delays.


5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

Required

• High school diploma or equivalent required


• 1-year experience in a customer service role or health care industry.

Preferred

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred


• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affiantive Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Additional Information

• Schedule: Part-time


• Requisition ID: 26010032


• Daily Work Times: Variable


• On Call: Yes

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.