Scheduler

Selectminds; Lansing (MI); On-site; USD 29,000 - 36,000; Full time

Job summary

McLaren Health Care in Lansing, MI, is seeking a Patient Services representative to manage exams, procedures, and tests for patients. You will handle high-volume phone inquiries, verify patient and insurance information, and schedule appointments while upholding confidentiality and accuracy.

The role requires a high school diploma or GED and typically two years of health-care experience. Schedule is full-time with standard business hours in a hospital/clinic setting, focused on patient

Qualifications

• High School Diploma or GED required.
• Two years of experience, preferably in health care.

Responsibilities

• Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule.
• Review and verify patient and insurance information to ensure accuracy and completeness.
• Educate patients on exam/test/procedure preparation and answer related questions.
• Update patient records including notes for technologists, customer, or future references.
• Maintain protocol documentation and ensure compliance with site-specific protocols.
• Obtain proper approval for schedule changes or cancellations as appropriate.
• Maintain total confidentiality of personal and financial data.
• Act in a courteous manner and maintain composure with upset patients.
• Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Performs other related duties as required and directed.

Education

High School Diploma or GED

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Essential Functions and Responsibilities:

• D e l i v e r quali t y c u s t o m er s e r v i c e b y ans wer in g in c o m i n g ph o n e c all s o r c o n t a ct i n g pa t i e n ts b y ph o n e t o d ete r m in e appropriate ex a m/test/procedure an d s c h e dul e pa t i e n t appropriately.
• Re v i ew s c r e e nin g f o r m a n d obtain/ ve rify patient and insurance inf o r m a t i o n to e n sur e a cc ura c y and completeness.
• E nsur e b e s t p o s sibl e c u s t o m er s e r v i ce b y p r o p e rl y e d u c a t in g t h e pa t i e n t o n t he ex a m/test/procedure pr e para t i o n an d ans we rin g related qu e s t i o n s.
• Upda te pa t i e n t r e c o r d, in c ludin g an y n o tes n e ce ssa r y f o r t h e t ec h n o l o gi s t, c us to m e r , o r fu t ur e r e f e r e n c e.
• F o ll o w s si t e -sp ec if i c pr o t o c o l s an d k ee p s p r o t o c o l d o c u m e n t a t i o n up- t o -da te t o e nsur e c o m plian ce.
• O b t ain s pr o p e r appr o v a l f o r s c h e dul e c hang e s o r c an c e lla t i o n s a s app r o pria te.
• Maintain total confidentiality of personal and financial data.
• Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
• Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Performs other related duties as required and directed.

Required:

• High School Diploma or GED.

Preferred:

• Two years of experience, preferably in health care.

Additional Information

• Schedule: Full-time
• Requisition ID: 26010190
• Daily Work Times: 8a-430p
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.