Customer Service Representative

Ascension Health; Austin (TX); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Tuition & development

Wellbeing resources

Family benefits

Other perks

Job summary

Ascension Health is seeking an Administrative Support professional for Dell Children’s Medical Center in Austin, TX. This full-time, day-shift role focuses on delivering exceptional service to patients and caregivers in a hospital environment.

You will resolve inquiries, educate patients on equipment use, and document interactions to ensure high-quality care. This position emphasizes teamwork, documentation accuracy, and resource navigation to meet diverse patient needs.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Resolve customer inquiries and concerns to ensure a positive and supportive service experience.
• Educate patients and caregivers on equipment usage and maintenance to promote confidence and safety.
• Utilize support systems to effectively troubleshoot issues and track service resolutions.
• Maintain accurate documentation of patient interactions to uphold service quality and care standards.
• Provide knowledgeable guidance by connecting customers with the appropriate resources to meet their specific needs.

Education

High School diploma equivalency or 1 year of applicable cumulative job specific experience

Job description

Your future role at a glance

Location: Austin, TX

Facility: Dell Children's Medical Center

Department/Specialty: Administrative Support

Schedule: Day Shift | Full-time

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro-rated paid time off (PTO) and holidays

• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Resolve customer inquiries and concerns to ensure a positive and supportive service experience.

• Educate patients and caregivers on equipment usage and maintenance to promote confidence and safety.

• Utilize support systems to effectively troubleshoot issues and track service resolutions.

• Maintain accurate documentation of patient interactions to uphold service quality and care standards.

• Provide knowledgeable guidance by connecting customers with the appropriate resources to meet their specific needs.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What additional preferences we're seeking

• One Year Previous Customer Service Experience

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.