Patient Access Representative - Cardiology

PeaceHealth; Bellingham (WA); On-site; USD 31,905 - 43,063; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative in Cardiology to support pre‑visit services, verify insurance, and coordinate scheduling for patients. This full‑time, day position emphasizes accurate data entry and proactive communication with patients and physician practices.

The role involves pre-registering patients, collecting payments, obtaining authorizations, and responding to inquiries while ensuring seamless workflow between scheduling, verification, and clinical teams.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co‑payments, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, and obtains prior authorizations as needed.
• Responds to customer inquiries and assists with departmental coverage.
• Manages daily appointment schedules, including reminder calls and referrals.

Skills

Medical Terminology

CPT/ICD-10 coding

Insurance process

Conflict management

Time management

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office: Word, Excel, Outlook

Job description

Patient Access Representative - Cardiology

Full Time, 1.00 FTE, Day position. Salary range: $23.16 – $31.26.

Job Summary

Assists in coordinating activities between scheduling, insurance verification and pre‑certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic and financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD‑10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time‑sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

St. Joseph Medical Center:

• Management of ED incoming phone calls, and may be required to provide switchboard coverage.
• Monitor OB Prosec/McKinley alarm system.
• May be required to assist with Cardiac Rehab departmental charge entry.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker must have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Benefits

PeaceHealth offers a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan with employer matching, paid time off, employer‑paid life and disability insurance with additional buy‑up coverage options, tuition and continuing education reimbursement, wellness benefits, and an expanded EAP and mental health program.

Contact

Please email Jen Worthington or call 360‑448‑0542 for additional information or questions.

EEO Statement

We are an Equal Opportunity Employer. EEO, affirmative action, and disability policies in accordance with applicable local, state, or federal laws.