Patient Access Representative - Broadway Switchboard Operator - 40 hrs/wk

sanford; Fargo (ND); On-site; USD 23,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional service as the first contact for patients, in person or by phone. You will manage registration, scheduling, and financial arrangements to ensure a positive patient experience.

The role includes greeting and verifying demographics, coordinating referrals, and handling multi-line phone duties. Weekend and holiday coverage may be required; prior medical office exposure is beneficial.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• Greet patients, verify demographics and collect essential information.
• Schedule appointments, coordinate referrals, and pre-authorizations.
• Handle patient check-in/out and operate multi-line phone system.
• Process documents, scans, and sign necessary paperwork.
• Assist with patient financial arrangements and follow policies.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Education

High school diploma or equivalent

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Department Details

The switchboard team is responsible for connecting callers to the department or patient they are looking for. They are also responsible for launching emergency codes for all medical campuses. Position will work every other Sa|Su 7a-330p (weekend differential) and M/T/TH/F each week 830a-5p. Will rotate coverage for 3 holidays/year (holiday pay).

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].