Patient Access Representative | Broadway Switchboard Operator | 40 hrs/wk

Good Samaritan Society; Fargo, Northern (ND, KY); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, on the phone or in the clinic.

You will greet patients, verify demographics, scan and route documents, collect co-pays, and coordinate scheduling with nursing teams and providers, while ensuring accurate registration and billing processes.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful; customer service skills essential.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Schedule with nursing team & providers to coordinate appointments; obtain referrals & authorizations.
• Arrange interpreter services and check patients in/out; operate multi-line phone.

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Broadway Clinic
Location: Fargo, ND
Address: 737 Broadway N, Fargo, ND 58102, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.25 - $23.00

Department Details

The switchboard team is responsible for connecting callers to the department or patient they are looking for. They are also responsible for launching emergency codes for all medical campuses. Position will work every other Sa|Su 7a-330p (weekend differential) and M/T/TH/F each week 830a-5p. Will rotate coverage for 3 holidays/year (holiday pay).

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

• Greet patients & verifies demographics

• Creating, scanning & routing documents or electronic forms

• Inform patients what the document is & capture signatures on necessary paperwork

• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

• Collects co-payments, pre-payments, and payments on account balances

• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

• Obtain and coordinate referrals & conduct pre-authorization

• Arrange interpreter services

• Check patients in/out

• Operate multi-line phone

• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts

• Organize supporting provider documents

• Initiation & collaboration of patient financial assistance

• Track patient visits & health information management on patient accounts

• Compile, distribute, administer, and score assessments

• Coordination of Telemed appointments

• Reminder calls for appointments

• Hospital admission

• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0274886
Job Function: Revenue Cycle
Featured: No