Patient Access Representative - Obstetrics - 40hrs/week

Sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to be the first point of contact for patients, delivering outstanding service and creating a welcoming, patient-centered environment in the clinic or over the phone.

Responsibilities include greeting patients, verifying demographics, scheduling, coordinating referrals, handling payments, and facilitating telemedicine and recall processes. Some shifts may involve coordinating with nursing teams and providers.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations/settings.

Responsibilities

• Greet patients, verify demographics, create, scan, and route documents; collect signatures as needed.
• Coordinate appointments with nursing team and providers; arrange referrals and pre-authorizations.
• Coordinate patient financial aspects: collect payments, arrange financial assistance; resolve registration errors.
• Operate multi-line phone; manage recalls, waitlists, and switchboard duties.
• Coordinate charts, telemedicine appointments, and reminders; assist with clerical office duties.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

The schedule for this position is Monday through Friday from 8:30am - 5:00pm or 8:00am - 4:30pm. No scheduled shifts on weekends or recognized holidays.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.
• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].