Patient Access Representative, 9 Month Salaried - University Health Services

Florida State University; Tallahassee (FL); On-site; USD 35,000 - 47,000; Full time

Job summary

Florida State University in Tallahassee seeks a customer service-oriented Records/Health Services Support role to assist in processing and maintaining medical records and immunization compliance for students and staff. The position involves interacting with patients, verifying information, and guiding health insurance processes.

The role will float to various units as needed, focus on accuracy of records, and support compliance with applicable state and university regulations.

Qualifications

• High school diploma or equivalency plus two years of experience or an equivalent combination of post-high school education and experience.

Responsibilities

• Assist in ensuring medical records comply with State, Federal, University and UHS requirements and standards.
• Maintain medical records filing system through collecting, scanning, creating, compiling and consolidating records for accuracy.
• Route documents for review and support contingency plan record-keeping operations.
• Check in patients, determine eligibility, update demographics and verify insurance information in EMR system.
• Explain Health Services policies and procedures to patients and parents, including payment options and insurance filing process.
• Assist with immunization clearance processes, audits, scans and verification of immunization records.
• Support immunization compliance for university departments and tenants and assist in resolving noncompliance issues.
• Provide information and assistance on campus health insurance plans to students, parents and scholars, including enrollment changes and navigating carrier websites.

Skills

Customer service

Communication

Record keeping

Education

High school diploma or equivalent

Job description

Responsibilities

Functions as a customer service agent for services provided to eligible patients through Central Registration, Medical Records and The Compliance Office.

• Assists in assuring medical records are in compliance with State, Federal, University and University Health Services (UHS) requirements and standards. Participates in the collecting, scanning, creating, compiling and consolidating records to maintain the medical records filing system to ensure accuracy of information.
• Routes documents as appropriate for review. Participates in maintenance of records for contingency plan operations.
• As needed, assists in archiving and retrieval of medical records, and in processing of authorization for medical records release & subpoenas, in accordance with all State, Federal, University and UHS requirements and standards.
• Checks in patients, determines eligibility for services, updates demographic data, obtains, updates and verifies in the Electronic Medical Records (EMR) system current patient insurance information. Obtains proper forms and signatures for compliance, billing and additional services.
• Professionally communicates to patients and parents a variant of information, to include but not limited to, payment options, insurance filing process, and admission compliance requirements by interpreting and defining Health Services policies and procedures.
• Assists with Immunization Admission clearance process. Receives, processes, audits and scans immunization records ensuring compliance with applicable rules, regulations, policies, and procedures.
• Provides verification of immunization clearance. Assists student and parent with correcting and completing noncompliance records and assists in the resolution of problems.
• Assists University departments and tenant organizations with immunization compliance.
• Provides information and support to students, parents, and post-doctoral research assistance and visiting scholars regarding the campus sponsored health insurance plan. This includes providing explanation of plan eligibility and benefits, instructions and assistance in purchasing, changing or canceling insurance and related coverage, navigating the insurance carrier's website and accessing the insurance carrier's customer service representatives
• Participates on committees and performs special projects as assigned by supervisor.
• Other related duties as assigned.

Department

University Health Services

Responsibilities

Functions as a customer service agent for services provided to eligible patients through Central Registration, Medical Records and The Compliance Office.

This position will float to various units as determined by the unit manager.

• Assists in assuring medical records are in compliance with State, Federal, University and University Health Services (UHS) requirements and standards. Participates in the collecting, scanning, creating, compiling and consolidating records to maintain the medical records filing system to ensure accuracy of information.
• Routes documents as appropriate for review. Participates in maintenance of records for contingency plan operations.
• As needed, assists in archiving and retrieval of medical records, and in processing of authorization for medical records release & subpoenas, in accordance with all State, Federal, University and UHS requirements and standards.
• Checks in patients, determines eligibility for services, updates demographic data, obtains, updates and verifies in the Electronic Medical Records (EMR) system current patient insurance information. Obtains proper forms and signatures for compliance, billing and additional services.
• Professionally communicates to patients and parents a variant of information, to include but not limited to, payment options, insurance filing process, and admission compliance requirements by interpreting and defining Health Services policies and procedures.
• Assists with Immunization Admission clearance process. Receives, processes, audits and scans immunization records ensuring compliance with applicable rules, regulations, policies, and procedures.
• Provides verification of immunization clearance. Assists student and parent with correcting and completing noncompliance records and assists in the resolution of problems.
• Assists University departments and tenant organizations with immunization compliance.
• Provides information and support to students, parents, and post-doctoral research assistance and visiting scholars regarding the campus sponsored health insurance plan. This includes providing explanation of plan eligibility and benefits, instructions and assistance in purchasing, changing or canceling insurance and related coverage, navigating the insurance carrier's website and accessing the insurance carrier's customer service representatives
• Participates on committees and performs special projects as assigned by supervisor.
• Other related duties as assigned.

Qualifications

High school diploma or equivalency and two years experience or a combination of post high school education and experience equal to two years.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

This position requires pre-employment TB testing and successful completion of post hire OSHA training.

This is a 9 month position working mid August through mid May.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.