Patient Access Representative 3 – UHealth SoLé Mia

University of Miami; North Miami (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Miami is seeking a Patient Access Representative 3 to oversee registration and financial clearance processes ensuring reimbursement for services. This role involves effective communication with patients and families regarding insurance details and serves as a functional expert for peers, within a dynamic academic healthcare setting.

Benefits

Comprehensive benefits package including medical and dental

Tuition remission

Qualifications

• Minimum 3 years of relevant experience required.
• Knowledge of accounting procedures and principles.
• Ability to work independently or collaboratively.

Responsibilities

• Oversees registration and financial clearance activities.
• Verifies insurance and eligibility of patient coverage benefits.
• Serves as a lead resource for lower level Patient Access Representatives.

Skills

Attention to detail

Communication

Confidential information handling

Education

High School diploma or equivalent

Job description

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth – department of Patient Access at SoLé Mia has an exciting opportunity for a Patient Access Representative 3.

JOB SUMMARY

The Patient Access Representative 3 (On-Site) (H) oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department and serves as functional expert for department peers.

CORE RESPONSIBILITIES

· Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

· Contacts patients’ families or physicians’ offices to obtain missing insurance information.

· Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.

· Collaborates with scheduling departments to identify add-on patients.

· Obtains necessary authorizations, pre-certifications, and referrals.

· Notifies patients of liabilities prior to date of service and collects funds.

· Maintains appropriate records, files, and accurate documentation in the system of record.

· Serves as a lead resource for lower level Patient Access Representatives.

· Recommends new approaches to management for enhancing performance and productivity.

· Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

· High School diploma or equivalent

· Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

· Knowledge of generally accepted accounting procedures and principles.

· Skill in completing assignments accurately and with attention to detail.

· Ability to process and handle confidential information with discretion.

· Ability to work independently and/or in a collaborative environment.

· Ability to communicate effectively in both oral and written form.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth – department of Patient Access at SoLé Mia has an exciting opportunity for a Patient Access Representative 3.

JOB SUMMARY

The Patient Access Representative 3 (On-Site) (H) oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department and serves as functional expert for department peers.

CORE RESPONSIBILITIES

· Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

· Contacts patients’ families or physicians’ offices to obtain missing insurance information.

· Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.

· Collaborates with scheduling departments to identify add-on patients.

· Obtains necessary authorizations, pre-certifications, and referrals.

· Notifies patients of liabilities prior to date of service and collects funds.

· Maintains appropriate records, files, and accurate documentation in the system of record.

· Serves as a lead resource for lower level Patient Access Representatives.

· Recommends new approaches to management for enhancing performance and productivity.

· Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

· High School diploma or equivalent

· Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

· Knowledge of generally accepted accounting procedures and principles.

· Skill in completing assignments accurately and with attention to detail.

· Ability to process and handle confidential information with discretion.

· Ability to work independently and/or in a collaborative environment.

· Ability to communicate effectively in both oral and written form.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5

About Us

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.