Patient Access Representative

AdventHealth; Western Springs (IL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in the United States is seeking a Patient Access Clerk to support registration, insurance verification, and cash collection in a tempus-friendly environment.

The role requires strong interpersonal skills, attention to detail, and the ability to navigate healthcare systems. On-site daytime schedule with full-time hours, benefiting from comprehensive benefits and ongoing career development.

Qualifications

• High School Grad or Equiv required/benefits.
• Healthcare office experience preferred/required.
• Knowledge of medical terminology is preferred.

Responsibilities

• Process patient registrations accurately and courteously.
• Verify insurance eligibility and collect patient portions.
• Scan documents into electronic records and maintain confidentiality.
• Assist with billing issues and refer to financial counselors as needed.
• Provide excellent customer service to patients and staff.

Skills

Organizational

Verbal Interpersonal

Customer Relations

Grammar/Spelling

Read/Comprehend written instructions

Follow verbal instructions

Keyboarding

Computer

Knowledge of medical terminology

Ability to multitask

Prioritization skills

Education

High School Grad or Equiv

Technical/Vocational School

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Windows XP/7

Website search engines

Job description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

5101 WILLOW SPRINGS RD

City:

LA GRANGE

State:

Illinois

Postal Code:

60525

Job Description:

Monday, Tuesday, Wednesday 8:30am -5:00pm

Thursday 10:30am - 7:00pm

Friday 8:30am -12:30pm

Fill in on Saturday if needed occasionally.

Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Works daily reports as assigned and trains in other Patient Access areas. Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues. Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality. Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable. Other duties as assigned. Collects patient portions from patients prior to or at the time of service, following applicable guidelines. Addresses billing issues between the Central Business Office and hospital staff. Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily. Initiates referrals to financial counselors if the patient cannot pay the amount due. Maintains an accuracy rate within departmental guidelines. Provides excellent customer service to patients, visitors, and other staff members.

Knowledge, Skills, and Abilities:

• Organizational [Required]
• Verbal Interpersonal [Required]
• Customer Relations [Required]
• Grammar/Spelling [Required]
• Read/Comprehend written instructions [Required]
• Follow verbal instructions [Required]
• Keyboarding (manual) [Required]
• Computer (visual) [Required]
• Knowledge of medical terminology [Required]
• Ability to multitask [Preferred]
• Prioritization skills [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• Technical/Vocational School

Work Experience:

• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines [Preferred]
• Office experience in a healthcare environment [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]
• First Aid CPR AED (CPR AED) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$18.17 - $29.06

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.