Patient Access Representative

1002 Adventist Midwest Management Services; Town of La Grange (WI); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

UChicago Medicine AdventHealth is hiring for a full-time Patient Access role in La Grange, IL. The schedule shows a day shift with varied hours and a focus on accurate registration and courteous patient service.

Responsibilities include insurance verification, collecting payments, and liaising with the Central Business Office to resolve billing issues. Prior experience in healthcare admin and strong computer skills are valued.

Qualifications

• Accurate data entry and patient information handling required.
• Ability to verify and document insurance eligibility promptly.
• Experience in a healthcare admin environment preferred.

Responsibilities

• Consistently performs the registration process with timely, courteous service.
• Conducts charge audits with HIM staff and nurse auditors to resolve issues.
• Verifies patient information accuracy and privacy in electronic records.
• Obtains signatures and scans documents into EHR as applicable.
• Collects patient portions before or at service time per guidelines.
• Addresses billing issues between Central Business Office and hospital staff.
• Monitors hotline referrals and directs to financial counselors when needed.
• Maintains accuracy within departmental guidelines and provides excellent customer service.

Skills

Organizational

Verbal Interpersonal

Customer Relations

Grammar/Spelling

Read/Comprehend written instructions

Follow verbal instructions

Keyboarding

Computer

Medical terminology

Multitasking

Prioritization

Education

High School Grad or Equiv

Technical/Vocational School

Tools

Microsoft Office

Job description

Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule and Location

Full time Shift: Day (United States of America)

Address: 5101 WILLOW SPRINGS RD City: LA GRANGE State: Illinois Postal Code: 60525

Job Description: Monday, Tuesday, Wednesday 8:30am -5:00pm Thursday 10:30am - 7:00pm Friday 8:30am -12:30pm Fill in on Saturday if needed occasionally. Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Works daily reports as assigned and trains in other Patient Access areas. Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues. Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality. Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable. Other duties as assigned. Collects patient portions from patients prior to or at the time of service, following applicable guidelines. Addresses billing issues between the Central Business Office and hospital staff. Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily. Initiates referrals to financial counselors if the patient cannot pay the amount due. Maintains an accuracy rate within departmental guidelines. Provides excellent customer service to patients, visitors, and other staff members.

Knowledge, Skills, and Abilities

• Organizational [Required]
• Verbal Interpersonal [Required]
• Customer Relations [Required]
• Grammar/Spelling [Required]
• Read/Comprehend written instructions [Required]
• Follow verbal instructions [Required]
• Keyboarding (manual) [Required]
• Computer (visual) [Required]
• Knowledge of medical terminology [Required]
• Ability to multitask [Preferred]
• Prioritization skills [Preferred]

Education

• High School Grad or Equiv [Required]

Field of Study

• Technical/Vocational School

Work Experience

• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines [Preferred]
• Office experience in a healthcare environment [Required]

Additional Information

N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]
• First Aid CPR AED (CPR AED) [Preferred]

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$18.17 - $29.06

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.