Patient Access Representative

McLaren Health Care; West Branch (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar in Michigan to support a smooth registration/admission process. Responsibilities include interviewing patients, collecting demographic and financial data, and guiding patients through the registration workflow.

The role requires accurate data entry, adherence to compliance standards, and the ability to handle copays and patient questions with professionalism. On-site hospital environment with varying daily work times.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or healthcare experience preferred.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet patients with a warm, professional reception.
• Collect and document all required demographic and financial information.
• Direct patients to appropriate setting and explain delays when needed.
• Maintain professionalism per department policies.
• Estimate and collect copays, deductibles, and other financial obligations.
• Comply with hospital and department policies and Meaningful Use requirements.
• Assist with electronic registration tools (Wacom tablets, iPads) when available.
• Perform other duties as assigned by Management.

Skills

Customer service

Interviewing

Demographic data entry

Professionalism

Education

High school diploma or equivalent

Tools

Cerner

EPIC

Job description

Position Summary:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.


• Greet customers promptly with a warm and friendly reception.


• Collects, documents, scans all required demographic and financial information.


• Direct patients to appropriate setting, explaining, and apologizing for any delays.


• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.


• Estimates and collects copays, deductibles, and other patient financial obligations


• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.


• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).


• Performs duties otherwise assigned by Management.

Qualifications:

Required:

• High school diploma or equivalent required


• 1-year experience in a customer service role or health care industry.

Preferred:

Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred

Additional Information

• Requisition ID: 26011120


• Daily Work Times: Varies


• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.