Patient Access Representative

Selectminds; Mount Clemens (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

McLaren Health Care in Michigan seeks a Patient Access Registrar to ensure a smooth and timely registration/admission process. You will register patients in the EMR, collect and verify demographic and financial information, and explain any delays with courtesy.

The role requires a high school diploma and at least one year of customer service experience; familiarity with Cerner or EPIC and basic Windows tools is preferred. On-site position with hospital operations.

Qualifications

• High school diploma or equivalent required.
• Prefer familiarity with EMR systems (Cerner/EPIC).
• Experience in customer service role in health care is advantageous.

Responsibilities

• Register patients in EMR and handle financial data accurately.
• Greet patients with a warm, professional welcome.
• Collect, document, and scan demographic/financial information.
• Direct patients to appropriate setting and clarify any delays.
• Maintain professionalism per department policies.
• Estimate and collect copays, deductibles, and balances.
• Ensure compliance with hospital and department plans; process recurring visits.
• Utilize electronic registration tools (e.g., Wacom, iPad) when available.
• Perform other duties as assigned by management.

Skills

Customer service experience

EMR knowledge

Data entry

Communication

Professionalism

Education

High school diploma

Medical terminology

Tools

Cerner

EPIC

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Position Summary:Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
  Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.