Patient Access Representative

CHI St Joseph's Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

CHI St. Joseph's Health in Park Rapids, part of CommonSpirit Health, seeks a Patient Access Representative to register and admit patients across hospital access points, ensuring accurate demographics, insurance information, and proper documentation in the EHR.

You will communicate financial responsibilities to patients, estimate liabilities, and collect payments when appropriate while supporting scheduling and providing courteous, privacy-aware service to patients and families.

Qualifications

• High school diploma or GED required.
• Experience in healthcare or patient access is preferred.
• Familiarity with patient registration procedures and insurance basics is a plus.

Responsibilities

• Register patients across access points with accurate demographic and insurance data.
• Scan, index and manage patient documents to support workflows.
• Explain financial responsibilities and collect payments when due.
• Schedule, confirm and adjust patient appointments to ensure timely access.
• Resolve routine registration or insurance discrepancies per standard workflows.
• Provide patient support by phone and other approved channels.

Skills

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Where You'll Work

CHI St. Joseph's Health of Park Rapids, part of CommonSpirit Health, is an award-winning, 25-bed critical access hospital located in the heart of lake country. Fully accredited by The Joint Commission, we offer a full range of services including 24/7/365 Emergency Department and Level IV Trauma Center, hospitalist program, testing, surgery, orthopedics, rehabilitation, and more so that you can experience better health.

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

High School Graduate OR GED

Preferred

One (1) year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.