Patient Access Representative

HealthPartners; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Amery Hospital & Clinic is seeking a Patient Access Representative to support admissions, check-in, registration and scheduling. You will assist patients and respond to inquiries by phone, email or fax, following CMP guidelines.

Primary duties include bedside registration in ER or inpatient, printing wrist bands and labels, posting co-pays, and guiding patients to follow-up appointments. Strong communication and basic MS Office skills are required; EPIC experience is a plus.

Qualifications

• High School graduate or equivalent.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Responsibilities

• Assist patients in admissions, check-in, registration and scheduling functions.
• Address inquiries via telephone, email or fax.
• Print wrist bands and apply per protocol; print patient labels as needed.
• Perform bedside registration in ER or inpatient unit.
• Receive and enter patient forms dropped off for completion; route forms accordingly.
• Collect and post patient co-pays/deductibles/balances.
• Assist patients with follow-up appointments at check out.

Skills

High School graduate

Hospital/clinic experience

Customer service

Verbal and written communication

Medical terminology

MS Office (Word/Excel/Outlook)

Education

Medical Administrative Specialist

Medical Office Specialist

Tools

EPIC

Job description

Remote

Job Description

As a Patient Access Representative at Amery Hospital & Clinic, you will assist patients in admissions, check-in, registration and scheduling functions, as well as address inquiries via telephone, email or fax. The Care Model Process (CMP) guidelines are to be utilized and followed for all workflows.

Primary duties include helping check-in patients for their procedure/appointments and direct them to the appropriate department/clinic/hospital location; print wrist band and apply to patients per protocol; print patient labels as needed; perform bedside registration in ER or inpatient unit; provide appropriate forms as designated by clinical staff and/or standard practice; receive and enter appropriately all patient forms dropped off for completion; determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms; route forms according to standard practice; collects and posts patient co-pays/deductibles/balances consistently and accurately; and assists patients with any follow up appointments at check out.

Work Schedule

Casual/on call: Hours may vary depending on department needs. Shifts could include day and evening hours along with weekend and holidays.

Required Qualifications

• High School graduate or equivalent.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Preferred Qualifications

• Completion of position related 2-year program, such as Medical Administrative Specialist or Medical Office Specialist.
• Experience in EPIC computer system.