Patient Access Specialist - Admitting/Scheduling

St. Peter's Health; Montana; On-site; USD 36,000 - 48,000; Full time

Job summary

St. Peter's Health is seeking a Patient Access Specialist to be the first point of contact for patients across our clinics and Regional Medical Center.

This role blends customer service excellence with administrative precision to support patients, providers, and care teams. You will greet patients, schedule appointments, collect demographics and insurance details, and use electronic systems to maintain accurate records.

Qualifications

• 1-2 years of hospital admissions or provider’s office experience preferred.
• Experience in customer service or scheduling departments in a healthcare setting highly preferred.
• Interpersonal skills to communicate effectively and maintain confidentiality.
• Medical terminology preferred.

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Skills

Customer service

Scheduling

Healthcare terminology

Education

High School Diploma

Job description

About the Role

As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.

Job Description

As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.

Responsibilities

What You’ll Do

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Qualifications

KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.

LICENSE/CERTIFICATION/REGISTRY: None.