Patient Access Rep I

RWJBarnabas Health; Jersey City (NJ); On-site; USD 29,000 - 36,000; Part time

Job summary

RWJBarnabas Health is seeking a Patient Access Rep I for Jersey City Medical Center. This part-time, day-shift position focuses on friendly patient greetings, accurate data collection, and efficient registration.

You will verify demographics, initiate insurance checks, and support cash handling as needed to ensure smooth patient flow. The role emphasizes high-quality customer service, adherence to billing regulations, and collaboration with the Patient Access Services team in a fast-paced

Qualifications

• High School Diploma required.
• Customer service experience required.
• Patient Access experience preferred.
• Knowledge of registration, and billing regulations including Charity Care.
• Medical terminology and computer skills.

Responsibilities

• Greet patients in a timely and friendly manner.
• Collect and verify patient demographics and insurance information.
• Initiate insurance verification via third-party clearinghouse.
• Explain forms and obtain required signatures.
• Support cashier functions and cash reconciliation.
• Maintain bed board accuracy and scheduling as assigned.
• Provide excellent customer service to patients and staff.

Skills

Customer service

Patient Access

Medical terminology

Computer skills

Education

High School Diploma

Job description

Req #: 0000256931
Category: Revenue Cycle and Patient Access
Status: Part-Time
Shift: Day
Facility: Jersey City Medical Center
Department: Patient Access Services
Pay Range: $21.07 - $26.22 per hour
Location: 355 Grand Street, Jersey CIty, NJ 07302

Job Title: Patient Access Rep I
Location: Jersey City Medical Center
Department Name: Patient Access Services
Req #: 0000256931
Status: Hourly
Shift: Day
Pay Range: $21.07 - $26.22 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

Qualifications

Required:

• High School Diploma required
• Customer service experience

Preferred

• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements

• Part-Time, 20 hours per week
• 8a-3p , 3 days a week
• All staff must also be available EVO weekend/holiday

Essential Functions

• The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner,
• A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,
• The Patient Access Representative I is to provide a safe and secure environment for the patient during the registration process,
• Clearly review and communicate all forms and obtain required signatures for services provided,
• The Patient Access Representative I ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration,
• Participates in creating a positive environment for patient and colleague satisfaction,
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority,
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work envancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Utilize AIDET:
  • Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name
  • Introduce yourself and tell patients about your education, training and competency
  • Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take
  • Explain what you are doing, this will help to put the patient at ease
  • Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Choosing RWJBarnabas Health!

• RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer