Patient Access Representative

Lakeview Hospital; Stillwater (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Job summary

Lakeview Hospital is seeking a Patient Access Representative to warmly welcome patients and families and to register patients accurately, verify demographics and insurance, and perform real-time eligibility checks.

The role requires excellent customer service, confidentiality, and strong keyboarding skills; Epic experience and prior registration work in healthcare are preferred.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communications skills.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Computer and accurate keyboarding skills.

Responsibilities

• Welcomes patients and family members in a warm, friendly manner.
• Registers patients accurately, including demographics and insurance information.
• Performs real-time insurance eligibility checks and enters data into the system.

Skills

Customer service

Communications

Patient confidentiality

Keyboarding

Education

High school diploma

Job description

Lakeview Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.

Required Qualifications:

Education & Experience:

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma

Knowledge, Skills & Abilities:

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications:

Knowledge, Skills & Abilities:

• Epic experience
• ADT and Prelude knowledge
• One year experience in healthcare
• One year work experience in patient registration
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM

Benefits:

Lakeview offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!